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What is Edit Prompts with AI?

Edit Prompts with AI is a feature within your CRM's Voice AI Agent settings that enables you to refine specific sections of your agent prompts using artificial intelligence. Instead of rewriting entire prompts manually, you can highlight a portion of text and instruct the AI to improve it—whether by enhancing clarity, adjusting tone, expanding details, or simplifying language. The AI provides suggested edits, which you can review and approve before any changes are applied, ensuring you maintain full control over your agent's instructions.

Key Benefits

Using AI to edit prompts offers several advantages for streamlining your Voice AI agent setup:

Targeted improvements: Focus on specific sections rather than overhauling the entire prompt.
Custom instructions: Direct the AI to make precise adjustments, such as improving clarity, modifying tone, or refining tool-trigger behavior.
Iterative refinement: Generate multiple versions until the text meets your requirements.
Clear change tracking: Review additions, removals, and modifications side-by-side before accepting updates.
Voice input option: Speak your instructions using a microphone instead of typing them (requires Chrome browser).

When to Use This Feature

Edit Prompts with AI is most effective when you need to improve a specific part of an existing Voice AI agent prompt. Use it to:

Clarify or simplify instructions
Expand brief guidance into more detailed directions
Adjust the agent's tone or conversational style
Enhance how the agent handles objections, bookings, transfers, or qualification questions
Refine prompts after evaluating test calls or reviewing logs

This tool is designed for focused edits—it doesn't replace comprehensive agent setup, prompt evaluation, or call testing.

Permissions and Availability

To use Edit Prompts with AI, you must have:

Access to Voice AI Agent settings
Permission to edit the selected Voice AI Agent or prompt
The feature enabled in your Voice AI prompt editor

Microphone input requires Chrome browser and microphone permissions. If voice input isn't available, you can type your instructions instead.

How to Edit Prompts with AI

Follow these steps to refine your Voice AI prompts using AI assistance:

Navigate to AI Agents > Voice AI and open your desired Voice AI agent.
Create a new agent or edit an existing one.
In the Agent Goals section, access the prompt editor.
Highlight the specific text you want to improve.
Click Edit with AI.
Enter a brief instruction, such as "Make this clearer" or "Simplify this section."
Optionally, click the microphone icon to speak your instruction (Chrome only).
Click the send icon to generate AI suggestions.
Review the proposed changes, noting additions and deletions.
Choose Accept changes to apply the update, Discard to keep the original text, or request another refinement.
Repeat as needed until the prompt meets your goals.

Tip: Carefully review custom variables, logic rules, and tool instructions before accepting any changes.

Frequently Asked Questions

Do I need to rewrite the entire prompt to use this feature?

No. Edit with AI is designed to improve only the selected portion of the prompt.

Yes. You can continue refining the generated result until it matches your desired outcome.

Are changes applied automatically after AI generates them?

No. You must review the suggestions and choose to accept or discard them.

Can I discard the AI suggestion and keep my original text?

Yes. Select Discard to reject the revision and retain your original content.

What kinds of instructions work best?

Short, specific requests—such as improving clarity, simplifying wording, strengthening rules, or optimizing tool-trigger behavior—typically yield the best results.

Can I use my voice instead of typing the instruction?

Yes. Use the microphone option to speak your improvement request (Chrome browser required).

Does microphone input work in every browser?

Microphone input for this feature is currently supported only in Chrome browsers.

Edit Voice AI Prompts with AI Assistance