Using Ask the Booker Location for On-Site Services

What is the Ask the Booker Location Feature?

The Ask the Booker location is a special type of service location that allows your customers to specify the service address at the time of booking. Instead of selecting a pre-defined business address, the customer enters the exact location—such as their home, office, or job site—where the service will be performed. This address is then saved directly with the appointment details for easy reference.

Benefits of Using Ask the Booker Location

This feature is particularly useful for businesses that provide mobile or on-site services. Key advantages include:

• Eliminates the need for follow-up calls or messages to get the service address.
• Ensures the correct location is captured and attached to the appointment record.
• Maintains a seamless booking experience for the customer.
• Allows staff availability and service settings to be managed based on the location configuration.

When to Use an Ask the Booker Location

Choose this option when your service is performed at a location provided by the customer, such as:

• Mobile pet grooming
• In-home repair services
• On-site consultations or inspections
• Any service where the address changes per appointment

It is not intended for fixed business locations where the address remains the same for all bookings.

How to Set Up an Ask the Booker Location

Create the Location

To create a new Ask the Booker location:

1. Go to Calendar and open Calendar Settings.
2. Select the Services section and navigate to the Locations tab.
3. Click the + New Location button.
4. Enable the option labeled Let bookers enter their own service address.
5. Enter a clear name for the location, such as "Customer Address" or "On-Site Service."
6. Add a description explaining that the customer will be prompted to enter their address.
7. Click Save Changes.

Assign the Location to Staff

After creating the location, you must assign it to the relevant staff members in their availability settings. This ensures the location appears as a bookable option when customers schedule appointments with that staff member.

Frequently Asked Questions

Can I convert an existing location to an Ask the Booker location?

Yes. Edit the existing location and enable the Let bookers enter their own service address option.

When does the customer enter their address?

The customer selects the Ask the Booker location during booking and is then prompted to provide the service address before confirming the appointment.

Is the address saved with the appointment?

Yes, the address provided by the customer is stored with the appointment details.

Do service pricing or duration change with this location?

No. Pricing, duration, and other service rules continue to follow the configurations set for the service and staff member.