Contact Profile Picture

What is the Contact Profile Picture?

The contact profile picture feature allows you to upload an image—such as a photo or logo—to a contact record in your CRM. This image serves as a visual identifier for the contact and appears in several areas of the platform, including contact lists and conversation views.

Benefits of Using Profile Pictures

Adding a profile picture to a contact offers several advantages:

• Helps your team quickly identify contacts in lists and conversations
• Adds a personal touch to client interactions
• Reduces confusion when working with contacts that have similar names
• Improves visual navigation and team productivity

Current Limitations

Please note the following limitations of the profile picture feature:

• Profile pictures can only be added during contact creation and cannot be changed afterward
• Images do not appear within the full contact profile tab
• No drag-and-drop or image cropping tools are available
• API support for this feature is not currently available

How to Add a Profile Picture

Profile pictures can only be added when creating a new contact. To add one:

1. Navigate to the Contacts tab in the left-hand menu
2. Click the plus (+) button to create a new contact
3. In the contact creation window, click the image area labeled “Personal Logo”
4. Upload an image file (recommended size: 512x512 pixels, maximum size: 2.5MB)
5. Fill in the contact details and click Save

Important: Once the contact is saved, the profile picture cannot be edited. If you need to add a profile picture to an existing contact, you must create a new contact with the desired image and then merge the two contacts.

Where Profile Pictures Appear

In the Contacts Tab

After creating a contact with a profile picture, the image will appear next to the contact's name in the Contacts Smart List, making it easier to visually identify contacts.

In Conversations

When a contact with a profile picture sends a message or appears in a conversation, their image will display in the left-hand conversation list and the right-side contact panel. Note that the image does not appear in the main conversation panel.

Frequently Asked Questions

Can I update a profile picture after creating a contact?

No, profile pictures can only be added during contact creation and cannot be modified later.

Where will the profile picture be visible?

The image appears in the Contacts Smart List, Conversation Inbox, and the right-side contact panel during conversations.

What image format and size should I use?

For best results, use JPG or PNG format with dimensions of 512x512 pixels and a file size under 2.5MB.

Will this feature be updated in the future?

The CRM platform is continuously improving, and future updates may include the ability to edit profile pictures after contact creation.