Eliza Agent Platform Dashboard Overview
The Eliza Agent Platform dashboard provides a comprehensive overview of your team's conversation management status. This centralized view displays all locations, their priority levels, the number of active conversations with agents, and the count of unassigned conversations requiring attention.
Admin User View
Administrator users have access to additional information on the right side of the dashboard. This section shows a complete list of agents, their current online status (online/offline), and the number of conversations currently assigned to each agent. This allows admins to monitor team workload and availability at a glance.
Managing Unassigned Conversations
Unassigned conversations require special attention as they are not currently in any agent's inbox and remain unattended. Both administrators and agents can transfer these unassigned conversations to agents who are assigned to work on that specific location by using the transfer functionality.
Assigning Conversations
To transfer conversations from unassigned status to an agent, or to reassign conversations between agents, follow these steps:
- Click the "Go" button next to the conversation count you wish to transfer
- Select the source (either unassigned or a specific agent) and specify the number of conversations to transfer
- Choose the destination agent who will receive the conversations
- Click "Assign" to complete the transfer of conversation ownership