Removing a WhatsApp Phone Number from Your CRM Account
Removing a WhatsApp Phone Number
If you need to disconnect a WhatsApp phone number from your CRM account, you can do so directly within the settings. This process permanently removes the number from being used for messaging in your account.
Steps to Remove a Number
- Go to your CRM's Settings area and select the section for WhatsApp.
- Locate the phone number you wish to remove. Click on the three-dot menu icon next to it and select the Delete option from the menu that appears.
- A confirmation page will load. To proceed, click the Delete button on this page.
- For security verification, you will be prompted to enter your account password. After entering it, click Delete one final time to confirm and complete the removal.
Frequently Asked Questions
What happens when I delete a WhatsApp number?
The phone number is immediately unlinked from your CRM account. You will no longer be able to send or receive WhatsApp messages using that number through the platform.
Does this delete my entire CRM account?
No. This action only removes the specific WhatsApp phone number. Your CRM account and any other connected numbers or services remain active.
Can I get the number back after deleting it?
No, the removal is permanent. If you wish to use the number again for WhatsApp in the future, you will need to go through the full registration process to add it back to your account as a new connection.
Should I back up my chats first?
If you intend to re-register the same number later and want to preserve your message history, it is highly recommended to back up your WhatsApp chats before deletion, as the local connection and its history will be severed.
Is a password required to delete a number?
Yes. For account security, you must verify your identity by entering your CRM account password to confirm the deletion of the WhatsApp number.