Scheduling WhatsApp Messages

Plan your customer communication in advance by scheduling both WhatsApp templates and free-form messages to be sent at a specific future date and time.

How to Schedule a WhatsApp Template Message

You can schedule pre-approved WhatsApp templates for any future time.

1. Navigate to Conversations, select the desired contact, choose WhatsApp, and then select a template.
2. Click the button located next to the Send button.
3. Choose the future date and time for the message, then click Send Schedule.

How to Schedule a Free-Form WhatsApp Message

You can schedule a custom message, but this requires an active Customer Service Window with the contact.

1. Go to Conversations, select the contact, choose WhatsApp, and type your message.
2. Click the button next to Send and select the date and time.

   Note: You can only schedule a free-form message within 24 hours of the last message received from the customer.

3. Click Schedule Send.

Frequently Asked Questions

Can I schedule a WhatsApp template message for later?

Yes. You can schedule a template message for any future time using the steps outlined above.

Can I schedule free-form WhatsApp messages?

Yes, but this is only possible during an active Customer Service Window, which is the 24-hour period after a customer sends you a message.

What happens if I try to schedule a free-form message outside the 24-hour window?

The system will prevent you from scheduling the message. In this situation, you must use a pre-approved WhatsApp template instead.

How do I know if my message was successfully scheduled?

After clicking Schedule Send, a confirmation will appear in the chat showing the scheduled message and its delivery time.

Can I edit or cancel a scheduled message?

No, scheduled messages cannot be edited. To make a change, you must delete the scheduled message and create a new one.