Attaching Images to Review Requests
Overview
Enhance your review requests by attaching real-world photos, such as before-and-after images, directly from your CRM. Adding visual context helps customers remember the results you delivered, which can lead to higher response rates and more credible reviews.
Key Benefits
Including images with your review requests offers several advantages:
- Personalization: Use job-specific visuals to make each request feel tailored and relevant.
- Higher Engagement: Images help jog customers' memories, increasing the likelihood they'll click the review link.
- Trust and Credibility: Real photos validate the quality of your work and strengthen social proof.
- Channel Flexibility: Attach the same set of images when sending requests via both email and SMS in a single action.
- Ease of Use: Upload up to five photos directly from the review request modal.
Supported Channels
Images can be attached to review requests sent through the following channels:
- Email: Supported. Photos appear as attachments below the email content.
- SMS: Supported. Images are sent as message attachments.
- WhatsApp: Not supported. Review requests sent via WhatsApp cannot include image attachments.
Note: Image attachments are not currently supported in the mobile app.
Supported File Types and Limits
To ensure your images upload smoothly and display correctly, adhere to the following guidelines:
- Maximum Photos per Request: Up to 5
- Supported Formats: JPG, PNG, JPEG
- Maximum File Size: 5 MB per image
How to Send a Review Request with Photos
Follow these steps to attach images to your review requests:
Step 1: Navigate to Send Review Request
From your sub-account, select the Reputation tab in the left navigation menu. Click the blue Send Review Request button located in the top-right corner of the screen.
Step 2: Select a Contact
Search for and select the desired contact by name. Ensure the contact has a valid phone number and/or email address based on the channel(s) you plan to use.
Step 3: Choose Delivery Channel and Template
Use the checkboxes to select your delivery channel(s). Remember that images are supported for email and SMS, but not for WhatsApp. Then, use the dropdown menus to select an email template and/or SMS template for your review request.
Step 4: Upload Photos
Click the Upload Photos button and select up to five images from your device. A preview of the selected photos will appear below the button.
Step 5: Send Review Request
Click the blue Send Review Request button to dispatch your request with the attached images.
Frequently Asked Questions
Q: Will the same images be used if I send both email and SMS review requests?
A: Yes. When both channels are selected, the same uploaded images are included in each.
Q: Are photos saved in templates or a media library?
A: No. Photos are added during the sending process and appear with the outbound message in Conversations. They are not stored in templates or the media library through this feature.
Q: Is this available on the mobile app?
A: Not yet. This feature is currently available only in the web app, with mobile support planned for the future.
Q: Can I automate review requests with photos using workflows?
A: Not at this time. Image attachments must be added manually in the Send Review Request modal.