Cancel a Location Subscription from the Agency Billing Page

Cancel a Location Subscription

Agency users can directly cancel subscriptions for individual locations from the Billing page. This guide explains the step-by-step process for initiating and completing a cancellation.

Navigate to the Location Subscriptions

From your agency account, go to Settings and select the Billing tab. Find the Reselling section under Subscriptions. For the relevant product, click the Show sub-accounts button to view the list of locations.

Initiate Cancellation for a Location

In the list of locations, find the one you wish to cancel. In the Actions column for that location, click the three-dot menu icon. From the menu that appears, select Cancel Subscription.

Select a Cancellation Option

You will be asked to choose when the cancellation takes effect:

• Cancel at End of Billing Cycle: The subscription remains active until the current billing period concludes. No refunds are issued for the remaining time.
• Cancel Immediately: The subscription is terminated right away. No refunds or prorated amounts are provided.

Select your preferred option and click the Proceed to cancellation button.

Review the Cancellation Details

A summary screen will appear showing the Location Name and ID, along with important disclaimers about the effects of cancellation. Review this information carefully and click Next to continue.

Confirm the Cancellation

You will be prompted to select a reason for cancellation from a dropdown menu. To finalize, type the word DELETE into the confirmation box and click the Cancel Subscription button.