How to Submit In-App Translation Feedback

What Is the Translation Feedback Feature?

The Translation Feedback feature enables Agency Owners and Administrators to report unclear or incorrect translations directly from the CRM interface. Instead of submitting an external support ticket, you can flag issues in real time while navigating the platform. This helps improve localization accuracy and consistency across workflows.

Note: This feature is only available when the CRM is set to a language other than English.

Key Benefits of Translation Feedback

Using in-app translation reporting offers several advantages:

• Immediate Reporting: Flag issues as you encounter them, without leaving the page.
• Reduced Effort: Skip formal support tickets for simple translation corrections.
• Enhanced Clarity: Attach screenshots to provide precise context for reviewers.
• Faster Resolutions: Centralized submissions help prioritize and address localization updates efficiently.

How to Use the Translation Feedback Feature

Follow these steps to submit translation feedback:

1. Ensure you are logged in as an Agency Owner or Admin, and that your CRM language is not set to English.
2. Navigate to the page where you see the translation issue.
3. Click the Report Translation Issue icon in the top navigation bar.
4. In the panel that opens, attach a screenshot that clearly shows the problematic text and its location (this is required).
5. Select the type of issue (e.g., incorrect translation, grammar error, formatting problem).
6. Provide a brief description of the error.
7. Under the Where Did You See This? section, enter the navigation path (e.g., Dashboard > Funnel > Step Builder).
8. Click Report Issue to submit.

You will receive a notification once the reported issue has been resolved.

Frequently Asked Questions

Who can use the Translation Feedback feature?

Only users with Agency Owner or Agency Admin roles have access to this tool.

Why don’t I see the Report Translation Issue icon?

The icon is hidden if your CRM language is set to English, or if you do not have the required user role.

What should I include in my report?

Provide a clear screenshot, a short description, and if possible, the correct wording for the translation.

How will I know when my feedback is addressed?

You will be notified within the CRM once the translation has been updated.