How to Subscribe to Premium Customer Support

About Premium Support

Premium Support is a subscription add-on for your CRM that provides priority, expert assistance. It is designed for agencies and businesses that require faster, more personalized support to minimize downtime and resolve complex issues. This feature is available after your account has been active for 90 days.

Key Benefits

Subscribing to Premium Support unlocks several advantages over standard support options:

• Dedicated Technical Account Manager (TAM): A personal expert for strategic guidance and optimization.
• Priority Ticket Handling: Your support requests are addressed ahead of standard tickets.
• Exclusive Slack Channel: Real-time, direct communication with the Premium Support team.
• 24/7 Availability: Access to expert assistance at any time.
• Proactive Guidance: Tailored advice and quarterly business reviews to help improve your operations.

How to Subscribe

Step 1: Navigate to Billing

From your main dashboard, go to Settings and select Billing. On the Billing page, locate the Premium Support section within the Add-ons area.

Step 2: Complete Your Subscription

Click the Subscribe Now button. You will be presented with plan options (Monthly or Annual billing) and a checkout window. To proceed, you must:

1. Select your preferred billing plan and enter your payment details.
2. Check the box to agree to the Premium Support terms and conditions. This step is required.
3. Click Pay & Subscribe to finalize the purchase.

Step 3: Set Up Your Slack Channel

After subscribing, a new Slack button will appear in your support panel. Click this button and complete the in-app setup form. You will be asked to:

• Choose a custom name for your dedicated Slack channel.
• Provide your preferred contact time and time zone.
• Add any initial comments about the support you need.

Your private Slack channel will be created automatically, connecting you directly with your Technical Account Manager and the support team.

Managing Your Subscription

You can view, modify, or cancel your Premium Support plan at any time from the Billing page in your Settings. Changes to your subscription are managed directly within the application.

Frequently Asked Questions

Q: What is the main difference between Standard and Premium Support?

A: Standard Support provides general 24/7 assistance. Premium Support offers significantly faster response times via priority ticket handling, a dedicated Technical Account Manager for personalized service, and exclusive access to a private Slack channel for real-time communication and proactive guidance.