Managing Language Settings in the Client Portal and Child Apps

What is Language Internationalization?

Language internationalization allows users to view the Client Portal and Child Apps in their preferred language. This feature enhances usability for global users by providing a localized experience. Administrators can set a default language for all portal users, but individual users can override this setting from their account preferences on both web and mobile platforms. If no language is selected by either the admin or the user, the system defaults to English.

Key Benefits

Customizing the language improves accessibility and user experience for clients worldwide. The feature is available on both web and mobile versions of the Client Portal and Child Apps, supports multiple languages, and allows quick, user-specific changes. If no language is selected, the system falls back to English.

Setting a Default Language (Admin)

Use this option to set a uniform language for all users on the login page and throughout the portal.

1. Navigate to Memberships → ClientPortal → Settings → Language Settings.
2. Choose a language from the dropdown.
3. Click Save.

This change will be visible on the login page and the web portal for all users.

Changing Language on the Web (Users/Clients)

After logging into the Client Portal, users can adjust their language preferences.

1. Click your logo in the top right corner and select Manage your Account.
2. Under Manage Account, choose Language Settings.
3. Select your preferred language from the dropdown menu.

Changing Language on the Mobile App

Mobile users can update their language settings easily.

1. Tap Profile on the bottom navigation bar.
2. Go to Settings.
3. Tap Language Settings.
4. Choose your desired language.
5. Tap Save to apply.

Supported Languages

The following languages are supported on both web and mobile platforms:

• German (DE)
• Spanish (ES)
• French (Canada) (CA)
• French (France) (FR)
• Dutch (NL)
• Portuguese (Portugal) (PT)
• Portuguese (Brazil) (BR)
• Italian (IT)
• Swedish (SE)
• Finnish (FI)
• Norwegian (NO)

Note: English is the default language and will be used if no other selection is made.

Frequently Asked Questions

Does the language change apply instantly?

Yes, the new language is applied immediately after saving.

Can I switch languages more than once?

Yes, you can change your language setting at any time.

What if a feature isn't fully translated?

Untranslated elements will default to English.

Is there a way to set a default language for all new users?

Yes, admins can set a default language in Memberships → ClientPortal → Settings → Language Settings, which applies to the login page and web experience for all users.