Online Listings Overview and Setup

What is the Listings Feature?

The Listings feature is a powerful SEO tool within your CRM that helps improve your clients' local search visibility. It automatically distributes and manages your clients' essential business information—such as their address, operating hours, and phone numbers—across more than 70 reputable online directories. By ensuring consistency and creating valuable backlinks, Listings strengthens local SEO and drives more organic traffic to your clients' businesses.

This feature can be offered as a standalone service or bundled with your existing packages. You have the flexibility to resell Listings to your sub-accounts at a markup price you define, creating an additional revenue stream for your agency.

Key Benefits of Using Listings

• Enhanced Local SEO: Builds structured backlinks from authoritative directories to boost search rankings.
• Information Consistency: Maintains accurate and uniform business details across major platforms.
• Flexible Reselling: Set custom pricing to resell Listings to your clients.
• Minimal Commitment: Requires only a one-month minimum commitment with straightforward pricing.
• Seamless Integration: Easily deploy Listings alongside your other service offerings.

How to Add Listings to a SaaS Plan

To include Listings as part of your SaaS packages:

1. Navigate to the SaaS Configurator in your agency dashboard.
2. Locate the plan you wish to edit and click Edit Details.
3. Go to the Addons section.
4. Check the box labeled Listings to add it to the plan.
5. Click Save Changes to confirm.

Setting Agency-Wide Default Pricing

You can define the default cost for Listings that clients will see when activating the service:

1. From the Agency View, select Reselling in the left navigation bar.
2. Scroll to the Listings section.
3. Use the pricing slider to set your desired rate.
4. Preview the resulting Client Pricing, Your Cost, and Your Profit.
5. Click the blue Save button to apply the changes.

Customizing Pricing for Individual Sub-Accounts

To override the default pricing for specific clients:

1. In Agency View, go to Sub-Accounts using the left navigation bar.
2. Click the three-dots icon next to the desired sub-account and choose Manage Client.
3. Navigate to Reselling → Listings.
4. Adjust the pricing slider as needed for that client.

How Clients Can Purchase Listings

If Listings is enabled for a sub-account, clients can activate it directly:

1. From their sub-account, go to Reputation in the left navigation.
2. Click the Listings tab at the top.
3. Click the Activate Listings button.
4. Select a plan and complete the payment process.
5. Fill out the required business information for the listings.

Deploying Listings Without Charging the Client

To include Listings as part of your service without separate billing:

1. From Agency View, go to Sub-Accounts.
2. Find the sub-account, click the three-dots icon, and select Manage Client.
3. In the top navigation, choose Reselling.
4. From the left sidebar, select Listings.
5. Scroll to the Deploy Listings Directly section.
6. Review the terms, check the agreement box, and click Pay Now!.

Understanding Listings Billing

Listings uses a two-tier billing structure:

• Agency to CRM: Your agency is charged monthly via your agency wallet.
• Client to Agency: Clients are billed through your Stripe integration.

Invoices are pro-rated to consolidate charges from sales made on different days within a billing period. Each invoice adjusts for previous cycle sales and prepays for the upcoming cycle.

Troubleshooting Common Issues

Listings Appear Incorrect or Are Processing

If listings show errors or remain in a processing state, the issue is often due to incorrect form data. Common mistakes include:

• Address errors, such as including a PIN code in the address line.
• Using a PO Box instead of a physical address.
• Missing suite or shop numbers in the street address.
• An improper business name.
• An invalid phone number or email address.

To resolve, log into the Listings account and correct any inaccurate information.

Listings Show "In-Review" Status

This message appears when a duplicate listing is detected for the same address, phone number, or email. Follow the recommended steps to resolve duplicates and proceed with publication.