Troubleshooting SMTP Provider Setup Issues Related to Email Rebilling
Overview
If you encounter an error while attempting to add an SMTP provider to a sub-account in your CRM, it may be due to the Email Rebilling settings for that location. This article explains the cause of this issue and guides you through the process of disabling Email Rebilling for a specific sub-account when necessary.
Understanding the Error
When you see an error message during SMTP provider setup, it is typically because Email Rebilling is enabled for the sub-account within your agency's configuration. Some SMTP integrations require this setting to be adjusted to align with billing and usage tracking.
How to Disable Email Rebilling for a Sub-Account
Step 1: Access Sub-Accounts
Navigate to the Sub-Accounts section from your agency dashboard.
Step 2: Locate the Sub-Account
Use the search function to find the specific sub-account where you need to adjust the settings.
Step 3: Manage the Sub-Account
Click on the sub-account name or use the three-dot menu to select Manage Client.
Step 4: Adjust Email Resell Settings
Scroll down to the Email Resell Settings section. Toggle the switch to disable Email Rebilling for this sub-account.
Frequently Asked Questions
What is Email Rebilling and why does it affect SMTP setup?
Email Rebilling determines whether a sub-account's email usage is billed through your agency's reseller arrangement. Certain SMTP providers require this setting to be configured to ensure proper billing alignment.
Where can I enable Email Rebilling if it's currently disabled?
You can enable Email Rebilling from the same Email Resell Settings section in the sub-account's management screen. Simply toggle the switch back to the enabled position.
Will disabling Email Rebilling impact existing email operations?
Disabling Email Rebilling will stop the sub-account's email usage from being billed through your agency. We recommend discussing billing arrangements with the client before making this change.
Can I re-enable Email Rebilling later?
Yes, you can toggle Email Rebilling on or off at any time through the sub-account's management interface.
Is this setting applied agency-wide or per sub-account?
Email Rebilling settings are configured individually for each sub-account. You will need to adjust them separately for each location as needed.