Email & SMTP
Google Postmaster Tools
Creating and Managing Custom Unsubscribe Links
Sending Priority - From Name & Address
Managing Default Unsubscribe Links in LC Email
How to add google fonts in email templates and campaigns?
How to save items in email builder for quick access?
Understanding ROI Conversion Metrics for Tracking Email Campaigns
Resend to un-opened : Best Practices and Guide
Add Product Element in Email Campaign
A Guide to Email Attribution Settings: How to customize it?
Email Builder: Understanding Advance Conditions for Smart Lists and Tags
How to import Email Template(s) from ActiveCampaign
Hide Email Elements on Mobile View
How to edit your Email Format for Mobile
Video Element in Email Builder
Email Statistics
How to Reschedule an Email Campaign (Email Builder)
Using custom fonts in the Email Builder
How to Import Email template(s) from Mailchimp
How to change the Content of An Ongoing Email Campaign
How-to Send RSS Email Campaign(s)
How to import HTML Email Templates/ Campaigns
Preview And Test Your Email Campaign/Templates
Different Email Sending/ Delivery Method(s) - Send Now, Schedule, Batch, RSS Schedule
Email Templates vs Email Campaigns
What is LC Email?
How to Set Up Unsubscribe Links for LC - Email
How to Migrate My Agency Over to LC - Email
Achieving Compliance: Meeting Google and Yahoo's Email Sender Requirements
How to Resubscribe After Unsubscribing from an Email List
How List-Unsubscribe helps email deliverability
An Introduction To Email Deliverability
Why Are My Emails Going To Spam?
Workflow Action based on Email Event Clicked/Opened
Step by Step guide to Creating Custom Unsubscribe Links
Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease!
Filter Contacts by Email Stats and Enhanced Filtering Options
Bot Detection Preventing Statistics Increment and Automation Execution
Enhanced Email Verification for Campaigns!
Email Services Configuration - Reply & Forward Settings
Configuring Mailgun Email Delivery with a GoDaddy Domain
Overview This guide explains how to configure a domain registered with GoDaddy to work with Mailgun for email delivery. You will add five DNS records in GoDaddy to authenticate and route your emails t
Configuring Mailgun with a Namecheap Domain for CRM Email
Overview This guide explains how to configure a domain hosted with Namecheap for use with Mailgun, a third-party email service provider. Proper configuration ensures your domain is verified and emails
Using Mailgun for Bulk Email Sending
Introduction to Mailgun Mailgun is a third-party email delivery service that provides the infrastructure for sending bulk emails from your CRM. It is used to ensure reliable, high-volume email deliver
Configuring Mailgun with a HostGator Domain for Email Delivery
Introduction To send emails reliably from your CRM, you can integrate a dedicated email delivery service like Mailgun. This guide explains how to configure your Mailgun account with a domain registere
Configuring Mailgun with a SiteGround Domain
Introduction This guide explains how to configure Mailgun for email sending with a domain hosted on SiteGround. You will learn how to sign up for Mailgun, add your domain, and set up the required DNS
Configuring Mailgun with Your CRM Using a Private API Key
Introduction Use your Mailgun Private API key to connect a verified Mailgun domain to your CRM, enabling reliable email sending and receiving. This guide covers how to locate the key in Mailgun, where
Email Signatures
What is an Email Signature? An email signature is a block of text that is automatically or manually added to the end of emails you send from the CRM. It allows each staff member to have a personalized
Using Mailgun for Email Verification in Your CRM
Understanding Email Verification with Mailgun To improve email deliverability and maintain clean contact data, your CRM can integrate with Mailgun to verify email addresses. This service automatically
Configuring SMTP Providers
This guide covers how to set up, test, and troubleshoot SMTP provider integrations with your CRM. Before Using SMTP The CRM offers direct integrations with Google and Outlook. If you're sending throug
Configuring Email Replies with Mailgun
To ensure replies to your emails are captured and routed back to the correct conversation in your CRM, you must properly configure Mailgun's inbound webhook. This process involves setting up a receivi
Configure Mailgun with a Cloudflare-Managed Domain
Overview This guide explains how to set up Mailgun for sending email from a domain whose DNS is managed by Cloudflare. The process involves creating a Mailgun account, adding your sending domain, and
Why You Can't Use a Free Email Address for SMTP
Understanding SMTP Restrictions for Free Email Addresses If you've tried to use a free email address (like Gmail, Yahoo, or Hotmail) as your SMTP server for sending emails through your CRM and encount
Troubleshooting Broken Links in CRM Emails
Overview If recipients report that links in your emails are not opening, the issue is typically related to your email tracking domain and its DNS configuration. This guide explains the underlying caus
Configuring Mailgun with a Google Domains Account
Introduction This guide provides step-by-step instructions for connecting your Mailgun account to a domain that is registered with Google Domains. You will learn how to add the necessary DNS records t
Setting Up SendGrid as Your SMTP Provider
Overview This guide explains how to configure SendGrid as your SMTP provider within the CRM. By using SendGrid for email delivery, you can improve the reliability of your outgoing messages. The setup
Configuring Zoho as Your SMTP Provider
Overview SMTP (Simple Mail Transfer Protocol) ensures reliable delivery of emails sent from your CRM. Configuring Zoho Mail as your SMTP provider helps maintain consistent outbound message delivery. T
Setting Up Inbound Email Routing with Mailgun
Understanding Inbound Email Routing Inbound email routing allows you to capture and process emails sent to your domain using Mailgun. This feature enables you to forward messages to another address, s
How to Check Email Delivery Status in Mailgun
Overview This article explains how to locate the delivery status for a specific email sent through the integrated Mailgun service within your CRM. You will learn how to search the sending logs, interp
Enabling Email Rebilling for Client Accounts
What is Email Rebilling? Email Rebilling is a feature that allows agencies to automatically mark up and charge their clients for email usage within the CRM. This creates an additional revenue stream w
How To Calculate Email Cost in Your SMTP Provider
Calculating Your Email Cost To determine the cost per email for your SMTP provider, follow these steps: Log into your SMTP provider's account. Navigate to the Plan or Billing section. Find the number
Key Email Deliverability Metrics to Monitor
Understanding Email Deliverability Metrics Tracking email deliverability metrics helps you gauge the effectiveness of your email campaigns and maintain a positive sender reputation. Below are the key
Troubleshooting SMTP Email Delivery Issues
Overview If you are using an external SMTP provider to send emails from your CRM and those emails are frequently failing to be delivered, the most likely cause is a mismatch between the sender email a
Troubleshooting SMTP Provider Setup Issues Related to Email Rebilling
Overview If you encounter an error while attempting to add an SMTP provider to a sub-account in your CRM, it may be due to the Email Rebilling settings for that location. This article explains the cau
Email Deliverability Guide: Best Practices and Warm-Up
Who Is This Guide For? This guide is essential for anyone sending emails through the CRM, but it is specifically tailored for users of the platform's built-in email service. If you are using a third-p
Reverse DNS White Labeling for Dedicated IP
Overview When you send emails using a dedicated IP, you can configure Reverse DNS (rDNS) to show your company's domain name as the sender instead of a third-party service. This enhances your brand's p
Dedicated IP for CRM Email: A Complete Guide
Dedicated IP for CRM Email A Dedicated IP address for CRM Email allows you to send messages from an exclusive, unique IP address. This gives you complete ownership and control over your email sender r
How to Preview Custom Fields in the Email Builder
Preview Custom Fields Before Sending With the CRM's Email Builder, you can now preview exactly how custom fields will appear for individual contacts before sending any email. This feature allows you t
How to Locate and Manage Your Dedicated Domain SMTP Credentials
Overview To send emails from external applications (like email clients or website forms) through your dedicated domain, you need specific SMTP credentials. These credentials are unique to each dedicat
How to Add and Verify a Domain for Email Authentication
Overview Adding and verifying your own domain is a critical step for establishing secure and professional email communication through your CRM. This process authenticates your emails, which helps prot
Manage Sub-Account Email Settings and Migration
Overview From the Agency Settings area, you can oversee and manage the email service configuration for all of your sub-accounts. This article explains how to filter your sub-accounts based on their cu
How to Add Google Fonts to Email Templates and Campaigns
About Google Fonts in Emails Using Google Fonts in your email campaigns helps maintain consistent branding by matching the typography used on your website. This feature gives you more design flexibili
How to Add GIFs to Your Email Campaigns
Enhance Your Emails with GIFs Incorporating GIFs into your email campaigns can boost engagement and add a dynamic element to your messages. This guide covers two methods for adding GIFs: as standalone
Importing Email Templates from Kajabi
You can easily bring email templates you've created in Kajabi into your CRM by sending them via email. This process uses a unique, system-generated email address to transfer your template directly int
Monitoring IP Health with Microsoft SNDS
If you have a dedicated IP subscription for sending email, your CRM provides integrated access to Microsoft SNDS (Smart Network Data Services). This tool lets you monitor the deliverability health of
Reference Guide: System-Generated Email Notifications
Understanding System-Generated Emails Your CRM platform automatically sends a variety of email notifications. This guide provides a complete list of all outgoing system emails, explains what triggers
Understanding the Email Provider Selection Order
How Your CRM Chooses an Email Provider When sending emails, your CRM follows a specific priority order to select which email provider to use. This ensures that the most specific and appropriate settin
Understanding Email Bounce Suspension and Prevention
What Is Email Bounce Suspension? Email bounce suspension occurs when your CRM account's email sending capabilities are temporarily or permanently disabled due to a high rate of bounced emails. Email p
How to Set Up Mailgun for Your CRM
Setting Up Mailgun for Your CRM This guide will walk you through the process of configuring Mailgun, an email delivery service, to work with your CRM. You will learn how to create a Mailgun account, a
Importing and Editing Mailchimp Email Templates in the CRM Design Editor
What is Importing a Mailchimp Email Template? Importing a Mailchimp email template lets you bring your pre-designed layouts from Mailchimp into your CRM's Design Editor. This process allows you to reu
Email Authentication: Understanding DMARC
What is DMARC? DMARC (Domain-based Message Authentication, Reporting, and Conformance) is a technical standard that helps protect your domain from being used for email spoofing and phishing attacks. I
Managing SSL Certificates for Dedicated Email Domains
Overview SSL (Secure Sockets Layer) certificates are essential for securing the links within your email campaigns. They encrypt tracking URLs, open URLs, and click-through links, ensuring they functio
Setting Up Two-Way Email Sync with Outlook
About Two-Way Email Sync Two-way email sync keeps your email communication seamlessly up-to-date between your Outlook account and the CRM. When enabled, emails sent or received in either platform are
Dedicated Email Sending Domains Overview & Setup
What is a Dedicated Sending Domain? A dedicated sending domain allows you to send emails using your own branded domain name instead of the CRM's shared infrastructure. This gives you greater control o
How to Enable and Rebill CRM Email Verification
What is Email Verification? Email Verification is a background service that automatically checks whether an email address is valid and active before any message is sent. This process helps protect you
Connect Gmail for Two-Way Email Sync
Two-way synchronization for Gmail allows you to integrate your Gmail account with the CRM, creating a seamless flow of email communication between both platforms. This integration ensures that emails
Setting Up a Dedicated Sending Domain with GoDaddy DNS
Overview This guide will walk you through the process of connecting a dedicated domain for sending email from your CRM using GoDaddy's DNS management system. To complete the setup, you will need to ad
Creating Emails with Content AI
Overview Content AI is a writing assistant within the CRM that helps you generate email content quickly and efficiently. It can produce text for various types of emails, allowing you to tailor your me
Setting Up a Dedicated Sending Domain with Google Domains
This guide explains how to connect your own domain to the CRM's email service using Google Domains as your DNS provider. You will add five DNS records to authenticate your domain for sending emails. B
How to Use the Email Builder and its In-line Editor
Getting Started with the In-line Editor The Email Builder’s in-line editor is a powerful tool for creating and customizing email templates and campaign messages directly within the CRM. This WYSIWYG (
Configuring a Dedicated Sending Domain with SiteGround DNS
Overview This guide explains how to set up a dedicated sending domain for your CRM's email service using the DNS Zone Editor in SiteGround. A dedicated sending domain improves email deliverability by
How to Use the Email Risk Assessment Tool
About the Email Risk Assessment Tool The Email Risk Assessment Tool is a feature designed to improve the deliverability of your email marketing campaigns. When you import a list of contacts into your
Guide to Click Tracking in Email Campaigns
What Is Click Tracking? Click tracking is a feature in your CRM that provides insights into how recipients interact with links in your email campaigns. When enabled, it allows you to monitor engagemen
Understanding UTM Parameters for Email Campaigns
UTM parameters are tags you add to the end of a URL to track the performance of your marketing campaigns. When used in your CRM's email marketing, they help you see which emails are driving traffic an
Sharing Email Templates with Other Agencies
About Agency Template Sharing As an agency administrator, you can share your email templates with other agencies using a shareable link. This feature is designed to help you distribute proven email de
Understanding and Using the Resubscribe Feature
What is the Resubscribe Feature? The Resubscribe feature provides a simple, one-click method for contacts to opt back into your marketing emails after they have previously unsubscribed. When a contact
Using Bot Detection for Accurate Email Analytics
Overview Accurate email marketing data is essential for measuring the true success of your campaigns. Automated bots can sometimes open or click on emails, which artificially inflates your engagement
How to Add a Countdown Timer to Your Emails
Why Use a Countdown Timer? Countdown timers are dynamic elements that add a sense of urgency and excitement to your emails. They help encourage recipients to take action by displaying a ticking clock
Creating Emails with the Plain Text Editor
About the Plain Text Editor The CRM now offers three different email editors, including a Plain Text option. This editor provides a straightforward way to compose emails that focus on your message rat
How to Use Brand Boards in Emails
What Are Brand Boards? Brand boards help you maintain a consistent visual identity in your email marketing by providing quick access to your brand’s predefined fonts, colors, and logos. Using them ens
How to Add Email Templates to Your Template Library
Why Use the Template Library? Storing your email templates in the CRM's Template Library keeps them organized and easy to access. Benefits include: Easy Access: Quickly find and reuse templates withou
Migrate a Sending Domain from Mailgun to CRM Email
If you have a sending domain configured in Mailgun and want to move it to the CRM's email service, this guide will walk you through the process. The migration involves removing the domain from your Ma
Removing a Dedicated Email Sending Domain
Overview A dedicated sending domain is a custom email domain you have connected to your CRM sub-account for sending and receiving messages. You can manage multiple domains for a single location. This
Email Tracking for CRM Email
What is Email Tracking? Email tracking allows you to monitor and record specific actions recipients take when they interact with your emails. This includes tracking when an email is opened (open track
Manually Adding DNS Records for Dedicated Sending Domains
Adding DNS Records for Your Dedicated Sending Domain To ensure proper email authentication for your dedicated sending domain, you must manually add specific DNS records through your domain hosting pro
Configuring Default Headers for Dedicated Sending Domains
About Default Headers A default header provides a fallback From Name and From Email address for messages sent using a dedicated sending domain. This feature automatically steps in if an email's origin
Configuring Sending Domains for Different Email Types and Volumes
Overview To improve email deliverability and organization, you can assign different verified sending domains to specific categories of emails sent from your CRM. This allows you to separate marketing
Customizing Borders on Layouts
About Border Customization You can customize the borders of layouts in your CRM's email builder. This allows you to set the color, thickness, and corner radius to match your branding and design prefer
Managing Layout Margins and Text Spacing in the Email Builder
Understanding Layout Margins and Text Spacing Layout margins and text spacing controls in the CRM's Email Builder give you precise control over the spacing and positioning of your email content. These
Domain Warmup: How the Fixed-Stage Model Works
What is Domain Warmup? Domain warmup is a gradual process that helps build a positive sender reputation with email providers like Gmail, Outlook, and Yahoo. By slowly increasing your daily email volum
How to Import Email Templates Using Email AI
What Is Email Template Import with Email AI? Email AI allows you to convert an existing email from any source into a fully editable template within your CRM. Instead of rebuilding emails manually, you
How to Use Conditional Sending for Default Custom Field Values
What Is Conditional Sending? Conditional Sending is a feature that allows you to control the visibility of content blocks in your emails based on the data stored in a contact's custom fields. With thi
Understanding the Email Performance Dashboard
What is the Email Performance Dashboard? The Email Performance Dashboard is a central hub within your CRM where you can view and analyze metrics for all emails sent from your account. Instead of check
Using Countdown Timer Placeholders When Sharing Email Templates
About Countdown Timer Placeholders When you embed a countdown timer into an email template and then share or copy that template to a different subaccount (location) within your agency, the original co
Controlling Layout Visibility in Email Templates
Layout Visibility Controls for Email Templates You can now control the visibility of entire layout sections within your email templates. This feature allows you to show or hide complete layout blocks
Create New Tags While Scheduling or Sending an Email Campaign
What Is On-the-Fly Tag Creation? Tags help you organize contacts and trigger automated actions based on their behavior. With on-the-fly tag creation, you can generate and assign new tags directly from
Rearrange Elements and Layouts with Arrow Controls in Email Builder
Introduction The Email Builder includes arrow controls to help you quickly reposition content. This feature simplifies the process of moving elements and entire layout sections up or down within your
Resolving Insufficient Permission for Two-Way Email Sync
About the Insufficient Permission Error You may encounter an error stating "Insufficient Permission for 2-Way Sync" when your CRM can no longer access your connected email account (such as Gmail or Ou
Smart Send: Email Marketing Campaigns
What is Smart Send? Smart Send is a delivery feature in your CRM that automatically determines the best time to send your email campaigns. It analyzes the past 60 days of engagement data—like opens an
Understanding Email Campaign Statuses
Overview Monitor the delivery and performance of your email campaigns using status indicators within your CRM. Each type of campaign—Email Campaigns, Workflow Campaigns, and Bulk Action Campaigns—disp
Using Elements in the Email Builder
The Email Builder provides a set of pre-built elements that you can use to design your emails. These elements are building blocks that you can drag and drop to create a custom layout without needing t
Email Campaign Agent (Beta)
What is Email Campaign Agent? Email Campaign Agent is an AI-powered tool that helps you create complete email campaigns through a guided, step-by-step process. You can start the process by asking the
How to Share Email Templates Using Your White-Label Domain
You can create branded share links that allow users in your sub-accounts to import email templates directly into their own CRM. By using your white-label domain, you maintain a seamless, professional
Rebuilding Your Domain Reputation for Better Email Deliverability
Understanding Low Domain Reputation When your domain develops a poor reputation with email providers, your messages may be blocked, delayed, or automatically sent to spam folders. Think of domain repu
Resolving Email Authentication Errors: SPF, DKIM, and DMARC
What's Happening? Your emails are being rejected because your domain failed authentication checks required by recipient email servers. SPF, DKIM, and DMARC are security protocols that verify your emai
Using the Text Element in Email Builder
What is the Text Element? The Text Element is a versatile content block within the Email Builder that enables you to add and style written content throughout your email layouts. This powerful tool sup
Image Element in Email Builder
What is the Image Element? The Image Element is a versatile tool within the CRM's Email Builder that enables you to insert and customize images directly in your email templates. By simply dragging and
Using the Logo Element in Email Builder
What is the Logo Element? The Logo Element is a specialized block in the Email Builder designed for adding your company or brand logo to email templates. It provides a simple way to establish a profes
Using the Code Element in Email Builder
What is the Code Element? The Code Element is a feature in the CRM's Email Builder that allows you to insert custom HTML or CSS directly into your email templates. This tool is designed for users who
Using the Shopping Cart Element in Email Campaigns
What is the Shopping Cart Element? The Shopping Cart Element is a feature in the CRM's email builder that lets you embed product listings directly into your marketing emails. This element displays ite
Adding Social Media Icons to Email Templates
What Are Social Media Icons in Email Builder? The Social Media Icons element lets you add clickable social platform links to your email templates. This feature helps your audience connect with your br
Adding and Customizing Button Elements in Email Templates
What is the Button Element? The Button Element is a versatile tool within the CRM's Email Builder that enables you to insert customizable, clickable buttons into your email templates. These buttons se
Using the FAQ Element in Email Templates
What Is the FAQ Element? The FAQ Element is a content block designed for email templates that enables you to present information in a structured question-and-answer format. By incorporating this eleme
Resolving Email Rate Limiting and Throttling Issues
Understanding Email Rate Limiting Email rate limiting occurs when recipient servers temporarily delay or reject your messages because they're receiving too many emails from your domain or IP address i
Understanding Sender Domain Settings in CRM Email Campaigns
What Are Sender Domain Settings? Sender Domain Settings are a feature available when creating or scheduling email campaigns within your CRM. You can access these settings by navigating to Marketing →
Gmail Error 4.7.28: Understanding and Resolving Rate Limits
Understanding the Gmail 4.7.28 Error If you receive a bounce notification containing the error 4.7.28 , it means Gmail has temporarily limited the rate at which it will accept emails from your sending
Managing Email Subscription Preferences
What Is Preference Management? Preference Management is a feature that helps your business maintain email compliance by giving contacts control over the types of marketing communications they receive.
Understanding and Resolving Email Service Provider Blocks
About Email Service Provider Blocks An Email Service Provider (ESP) block occurs when a major email provider like Gmail, Yahoo, or Outlook rejects emails sent from your CRM. This typically happens due
Email AI (Beta 2.0) — Create On-Brand Emails Faster
Email AI is a guided, brand-aware experience within the Email Marketing builder that helps you plan, draft, and design emails quickly. It uses your Brand Board for fonts and colors, recommends layouts
Exporting Email Marketing Data
You can export your email marketing statistics from the CRM as a CSV file. This allows you to download performance data for in-depth analysis in spreadsheet applications, share reports with your team
How to Edit an Email Template
What Are Email Templates? Email templates are pre-designed email formats that you can reuse for multiple email communications. They save time by providing a consistent structure, layout, and styling—i
Agency-Level Control for Email SMTP Services
As an agency administrator, you now have centralized control over whether your sub-accounts can add their own Email Services. This new setting allows you to manage email service access across all sub-
Email Sending Health: Maintaining Great Rates & Recovering When Things Go Wrong
Understanding Email Deliverability Health Your email sending reputation is determined by three key metrics that inbox providers use to evaluate whether your messages should reach the inbox or be filte
How to Connect a Third-Party Email Service (SMTP)
Overview Your CRM allows you to connect your own third-party email sending service, known as an SMTP (Simple Mail Transfer Protocol) provider. Using your own service can be beneficial if you have an e
Understanding Sending Limits and Reputation Protection for Shared Domains
Introduction For sub-accounts using a shared sending domain, the CRM now provides clear visibility into email sending limits and account health. This system is designed to protect the overall reputati
Using Default Values for Merge Tags in Emails
What Are Default Values for Merge Tags? Merge tags (or custom values) let you personalize emails with contact details. However, if a contact's information is missing, the merge tag can leave an awkwar
Understanding Restricted Domain Email Blocking
What Restricted Domain Blocking Does Your CRM includes a security feature that automatically prevents emails from being sent to certain recipient email domains. This check happens immediately before a
Update Email Templates via API
The CRM provides an API endpoint that allows you to update existing email templates and their associated settings programmatically. This enables developers and integration partners to manage template
How to Remove a Domain Assigned to Active Campaigns
Removing a Domain Used in Scheduled Campaigns If you try to delete a domain from your CRM and receive an error stating it's assigned to an active campaign, you must first unlink it from all campaigns.
Understanding ESP Block Monitoring and Progressive Email Enforcement
Overview The CRM monitors Email Service Provider (ESP) blocks to safeguard your sender reputation and email deliverability. If mailbox providers reject too many emails from your sub-account, the CRM m
Using Spintax to Create Dynamic Email Variations
What is Spintax? Spintax is a feature within the CRM that enables you to write a single email template that can generate numerous unique variations. Instead of sending identical content to every recip
How to Configure Mailgun Click and Open Tracking in Your CRM
This guide explains how to set up Mailgun webhooks and domain tracking to monitor email engagement metrics within your CRM. Once configured, your CRM will display accurate click rates, open rates, uns
Connect Your Own Mailgun Email Service to Your Agency
Overview Your agency's CRM comes with a default, built-in email system for sending messages. If you have an existing Mailgun account with a verified sending domain, you can connect it to your agency a
Monitoring Domain Health and Email Performance
Understanding the Email Services Dashboard The Email Services dashboard provides agencies with a comprehensive view of domain sending health and sub-account performance. This centralized interface dyn