Troubleshooting
Why Won't My DNS Records Save in Squarespace?
Issue: DNS Records Not Saving in Squarespace If you are attempting to add or edit DNS records for your domain within Squarespace and find that your changes are not saving, this is likely due to a know
Understanding and Fixing 'null' Displayed with Stripe Products in Your CRM
Why 'null' Appears with Your Stripe Product When setting up a product in your funnel, you may notice that your Stripe product appears in a dropdown menu with the text "(null)" displayed before its nam
Understanding CRM Loading States and Troubleshooting Delays
Understanding CRM Loading States Your CRM features a modern loading indicator to visually communicate the status of various operations as the platform initializes and fetches data. Recognizing these s
Troubleshooting SaaS Mode Sub-Account Creation Issues
Why Isn't My SaaS Mode Order Form Creating a New Sub-Account? If you've set up a two-step order form linked to a SaaS Mode plan, but a completed sale does not generate a new sub-account, the most comm
Troubleshooting CRM Login Issues
Common Login Issues and Solutions If you're experiencing problems logging into your CRM, this guide covers several common errors and their resolutions. Error: Unable to Log In at This Time This error
Troubleshooting Missing Email Statistics
Overview When your email statistics for opens, clicks, deliveries, or bounces are not appearing, it is typically due to one of a few common configuration issues. The problem often relates to the metho
Resolving Common SMS Delivery Issues
Introduction Encountering an error when sending an SMS can be frustrating. This guide will help you understand why these errors occur, how to identify the specific issue, and the steps you can take to
Using Webhook.site to Troubleshoot API Requests
Webhook.site is a free third-party service that allows you to capture and inspect the raw HTTP requests sent from your CRM integrations, workflows, or custom API calls. This tool is invaluable for deb
Troubleshooting Google Ads Reporting in Your CRM
Resolving Google Ads Reporting Issues Connecting your Google Ads account to the CRM provides valuable insights into your advertising performance. If your reports are not displaying data correctly, fol
Troubleshooting Facebook Ad Reporting
Resolving Common Facebook Ad Reporting Issues To ensure your Facebook ad campaigns are properly tracked within the CRM, it's important to verify that your setup is configured correctly. The following
How to Enable Cross-Site Tracking in Safari on macOS
Enabling Cross-Site Tracking in Safari on macOS If you're experiencing issues with certain CRM features that require cross-site functionality, you may need to adjust your Safari browser settings. By d
Troubleshooting Zoom Issues in CRM Support Calls
This guide will help you resolve common problems that may occur when using Zoom to connect with our support team. Troubleshooting Audio and Video Issues If you are having trouble with your audio or vi
Resolving WhatsApp 'Invalid Parameter' Error When Sending Messages
Understanding the WhatsApp 'Invalid Parameter' Error When attempting to send a WhatsApp message through the CRM, you may encounter an "Invalid Parameter" error that prevents the message from being del
Resolving a WhatsApp Number Stuck in "Pending" Status
If your WhatsApp Business number remains in a "Pending" status for a week or more after attempting to connect it to the CRM, it is typically because the phone number is still actively registered with
WhatsApp Template Error: Understanding the English (US) Content Cool-Down Period
When creating or updating a WhatsApp message template in your CRM, you might encounter the following error: "New English (US) content can't be added while the existing English (US) content is being de
How to Submit Feedback or Report a Bug in CRM
Overview The CRM platform provides an integrated system for you to submit feedback or report technical problems directly from within the application. To help support teams understand and resolve your
How to Grant Temporary Support Access in Your CRM
About Support Access Support Access is a feature that allows the CRM's technical support team to temporarily log into your account to help diagnose and fix problems. This direct access helps them unde
Troubleshooting WhatsApp Error 131026 - Message Undeliverable
Understanding Error 131026 Error 131026 indicates that a WhatsApp message was successfully sent from the CRM to Meta's servers but could not be delivered to the recipient's device. This is a delivery-
Troubleshooting Error 135000 - Generic User Error in WhatsApp Templates
When sending WhatsApp template messages through your CRM, you might encounter error code 135000, officially known as "Generic User Error." This guide explains what this error means, its common causes,
Error 131053 — Media Upload Error
Understanding Error 131053 Error 131053 is a WhatsApp Cloud API error that occurs when the system fails to upload a media file you are attempting to send. This prevents the message, along with its att
Resolving WhatsApp Message Block: Business Payment Issue (Error 131042)
Understanding Error 131042 Error 131042, officially known as "Business Eligibility Payment Issue," is a notification from WhatsApp that your outgoing messages are being blocked. This occurs because Wh
Troubleshooting Error 131042 - Business Eligibility Payment Issue
Understanding Error 131042 Error 131042, officially known as "Business Eligibility Payment Issue," is a WhatsApp Cloud API error that occurs when your WhatsApp Business Account has payment-related pro
Resolving WhatsApp Error 131000 — Something Went Wrong
Understanding Error 131000 Error 131000, officially titled "Something Went Wrong," is a generic error returned by the WhatsApp Cloud API when a message fails to send. It appears as an HTTP 500 Interna