Google Account Shows as Connected but Not Appearing in Integrations

If you have connected your Google account to the CRM but it does not appear in the list of available accounts within the Integrations settings, this usually indicates a syncing or verification issue. Follow the steps below to resolve this.

Add the Account Again

Often, re-adding the account can refresh the connection and make it appear correctly.

1. Navigate to the Integrations section in your CRM settings.
2. Locate the option to Add another account for the Google integration.
3. When prompted, select the same Google account you are trying to integrate.
4. Complete the authorization process if it appears.

After completing these steps, check the Integrations list again. The account should now be visible and available for use.

If the Issue Persists

If the Google account still does not appear after re-adding it, try the following:

• Clear your browser's cache and cookies, then restart the browser.
• Ensure you are logged into the correct Google account in a separate browser tab.
• Check if any browser extensions or ad blockers are interfering with the authorization pop-up and temporarily disable them.