Resolving Yext Duplicate or Canceled Account States

If you encounter a situation where a sub-account or business location appears to have a duplicate Yext listing or is stuck in a canceled state, this guide will help you resolve the issue. This typically occurs when a business already has an active Yext presence managed through another provider.

Steps to Resolve the Issue

1. Log in to the Sub-Account/Location portal within your CRM.
2. Navigate to the Reputation section and select the Listings page.
3. On the Listings page, you will find a highlighted link that opens a pre-addressed email template.
4. The email will already have the Yext support team included. In the body of the email, provide the following details:
   • Business Name
   • Business Address
   • Phone Number
5. Send the email to initiate an investigation by the Yext support team.

Please note that in some cases, Yext may require confirmation before processing a resubmission request for a sub-account. This is a standard precaution due to the complexities involved when canceling Yext services through third-party providers.

If you need further assistance during this process, please contact our support team.