Hide the SMTP Setup Help Document Link

Overview

This guide explains how to prevent clients from seeing the SMTP setup help document link within the CRM by using a custom CSS snippet in your agency settings.

What the Link Looks Like

In the email settings area, a link is displayed that directs users to the SMTP setup help documentation. If you prefer that your clients do not see this link, you can hide it using the method described below.

Hiding the Link with Custom CSS

Step 1: Access Agency Settings

Log into your CRM account and navigate to Settings, then select Agency Settings. Scroll down until you locate the Custom CSS field.

Step 2: Insert the CSS Code

In the Custom CSS field, paste the following code snippet:

.hl__smtp-help-doc { display: none; }

Step 3: Save Your Changes

Save the settings. The SMTP setup help link will no longer be visible to clients.

Note: If you wish to show the link again in the future, simply delete the code from the Custom CSS field and save the settings.

Frequently Asked Questions

Will hiding the link prevent clients from setting up SMTP?

No. This action only removes the visual link. The actual SMTP setup functionality remains fully accessible and unchanged.

Where exactly should I paste the custom CSS?

Paste the code into the Custom CSS field, which is located within Settings > Agency Settings.

Does this setting affect one sub-account or the entire agency?

Custom CSS applied at the agency level typically affects the client-facing interface for all sub-accounts. If you need to apply it to a more specific scope, check the available settings options.

How can I restore the link later?

To make the link visible again, remove the .hl__smtp-help-doc CSS rule from the Custom CSS field and save your changes.

Can I use this method to hide other elements?

Yes, you can hide other interface elements by targeting their CSS classes with a display: none; rule in the Custom CSS field, provided the class names are stable.

Could a future update break this CSS snippet?

It is possible. If the CRM platform updates and changes the class name for the help link, the CSS rule may no longer work, and the link could reappear. If this happens, you may need to update the CSS selector.