How to Leave a Review for an App in the Marketplace
Overview
The CRM Marketplace includes a system for users to rate and review apps they have installed. This feature helps others in the community understand the quality and usefulness of an application based on real experiences. The rules governing this system are designed to be fair and are applied automatically.
Who Can Leave Reviews
Reviews can be submitted by users who have access to an installed app. Agency administrators can leave reviews without needing to be associated with a specific sub-account.
Rating vs. Review Requirements
Submitting a review involves two parts. First, you must select a star rating. Second, writing detailed feedback is completely optional. You can submit just a star rating if you prefer.
Review Timing Rules
You can submit a rating for an app at any time after it has been installed on your account. If you decide to uninstall an app, you have a 15-day window after the uninstallation to submit your review.
Review Limits
Reviews are linked to the installation of an app, not to individual users. This means each installation can only generate one review. For agency-level apps, this results in one review per agency. For apps installed in a sub-account, it results in one review per sub-account.
Sandbox Account Restrictions
Accounts that are designated as sandbox accounts are not permitted to submit reviews. This policy helps ensure that all feedback in the Marketplace is based on genuine production use.
How to Leave a Review
Follow these steps to submit your feedback for an app:
- Navigate to the Marketplace section of your CRM.
- Find and open the page for an app that is already installed in your account.
- Click the button labeled "Rate App."
- Select your desired star rating.
- If you wish, you can type a written review in the text field provided.
- Click the "Submit" button to finalize your review.
Important Notes
- Your ability to leave a review is dependent on the app's installation status.
- The limits on reviews (e.g., one per installation) are strictly enforced and cannot be bypassed.
- The specific rating and review options available may differ depending on whether you are using an agency or a sub-account.
Frequently Asked Questions
Can I leave multiple reviews for the same app?
No. The system only allows one review per app installation.
Do I need to write a review to submit a rating?
No. You can submit a star rating without providing any written feedback.
Can sandbox accounts leave reviews?
No. Reviews cannot be submitted from sandbox accounts.
Can I leave a review after uninstalling an app?
Yes, but you must do so within 15 days of uninstalling the app.