How to Use Mobile Do Not Disturb (DND) for Contacts

What is Mobile DND?

The Mobile Do Not Disturb (DND) feature in your CRM's mobile app lets you block unwanted communications directly from key interaction points. Instead of navigating through multiple menus in contact settings, you can now instantly add numbers to your DND list from call screens, recent logs, or conversation threads.

Key Benefits

• One-tap access to blocking from incoming calls, call logs, and conversations
• Prevents DND-marked contacts from entering campaigns, workflows, and automations
• Supports selective blocking by communication channel (calls, SMS, email, social media)
• Helps maintain compliance with outreach regulations
• Saves time with minimal navigation steps
• Designed for high-volume, on-the-go communication environments

How to Use Mobile DND

Mobile DND tools give you control right where you need it. You can block unwanted contacts or remove distractions with minimal effort.

DND from Incoming Call Screen

Quickly block an unwanted number during a live call:

1. When receiving a call, tap the "DND" button on the incoming call screen
2. This immediately adds the number to your DND list
3. The current call ends automatically
4. All future calls and messages from this number will be blocked

DND from Call Logs

Add contacts to your DND list directly from your recent calls:

1. Go to the Call Logs section
2. Tap on a recent call entry
3. Select the DND option to block future calls and messages from that number

This is especially useful for quickly blocking spam or unqualified leads after a missed or completed call.

DND from Conversation Swipe Action

Apply DND to entire conversation threads with a simple swipe:

1. Open the Conversations screen
2. Swipe left on any conversation
3. Tap the DND icon
4. Choose which communication channels to block (calls only, SMS, or all channels)

This helps maintain a clean inbox while keeping outreach efforts compliant and focused.

Frequently Asked Questions

Will the DND action remove the contact from my CRM?

No. The contact remains in your CRM, but their communication will be blocked based on the selected channels.

Can I reverse or remove DND?

Yes. DND settings can be changed by visiting the contact's profile and updating the DND configuration.

Does DND set on mobile sync with the desktop version?

Yes. DND changes made in the mobile app are reflected across all platforms in your account.

Will social media messages be blocked too?

Yes, if you select social media channels when applying DND from a conversation.

Can I block only SMS or only calls?

Yes. The DND feature allows you to choose specific channels to apply the block to.

Next Steps

• Review current DND contacts to ensure no key leads are blocked unintentionally
• Train your team to use the one-tap DND feature in the mobile app
• Use Smart Lists to automatically exclude DND contacts from campaigns and automations
• Adjust desktop DND settings for consistency across platforms
• Monitor campaign and workflow exclusions to ensure DND compliance