Identifying Spam Calls in the Mobile App
About Spam Tagging in the Mobile App
Spam Tagging is a feature in the mobile CRM app that helps you identify and manage potentially unwanted calls. When the system detects a suspicious incoming call, it automatically labels it with a Spam Likely tag. This label appears in real-time on your phone's screen and within the app's call history, helping you decide quickly whether to answer or ignore the call.
Benefits of Using Spam Tagging
- Reduces distractions by highlighting potential spam before you answer.
- Labels appear consistently across the incoming call screen, active call screen, and your call logs.
- Works automatically with no setup required once your app is on a compatible version.
- Available for both iOS and Android devices.
- Helps teams save time by filtering out unwanted calls.
How Spam Tagging Works
The feature is active as soon as your mobile app is updated to version 3.97.3 or higher. There is no switch to turn on. The system uses external data services to analyze calling patterns and flag numbers with a high likelihood of being spam.
Where You See the Spam Label
The Spam Likely tag will appear in several key places during and after a call:
- Incoming Call Screen: When the phone rings, the label is shown near the caller's information, providing an immediate warning.
- During an Active Call: If you answer, the label remains visible on the in-call screen within the app.
- Call History List: In your recent calls log, each flagged call will have the Spam Likely tag next to it.
- Call Details View: Tapping on a specific call record will show the label prominently in the detailed view.
Common Questions
What version of the app do I need?
Spam Tagging is available in the CRM mobile app version 3.97.3 and above. If you are using a custom white-label version of the app, you may need to request an update from support to access this feature.
Can I turn Spam Tagging off?
No, this is a built-in feature that cannot be disabled manually.
How does the app know a call is spam?
The labeling is powered by third-party services that track phone number reputations and calling patterns to identify potential spam.
Does it work on all phones?
Yes, the feature is supported on both iOS and Android devices, provided the app is on the required version.
Will it mark my important calls as spam?
No. The system only labels numbers identified as suspicious. Your regular business and contact calls will not be affected.