Using Media Controls from Your Device's Notification Tray

What Are Notification Tray Media Controls?

Media controls in the notification tray allow you to manage playback of supported media content directly from your mobile device's notification area, without needing to switch back to the CRM app. This feature is particularly useful when watching or listening to longer content like courses, community updates, or membership materials, as it lets you pause, resume, or skip tracks while using other apps or managing your device.

Benefits of Using Notification Tray Controls

Using media controls from your notification tray offers several advantages:

• Quick Access: Control playback without reopening the app.
• Enhanced Multitasking: Manage media while using other applications or features on your phone.
• Improved Experience: Enjoy smoother navigation and reduced interruptions during longer listening or viewing sessions.
• Reliable Playback: Benefit from updates designed to minimize playback issues.

Supported App Versions

To use notification tray media controls, ensure you have the CRM mobile app updated to version 26.03.210 or later on both iOS and Android devices. Using the latest version ensures access to all current features and improvements.

How to Use Notification Tray Media Controls

Follow these steps to control media playback from your notification tray:

1. Update your CRM mobile app to version 26.03.210 or later.
2. Open the CRM app on your iOS or Android device.
3. Navigate to supported media content, such as a course, membership area, or community post with media.
4. Begin playing the media within the app.
5. Swipe down from the top of your screen to open the notification tray.
6. Use the media controls displayed to pause, resume, or skip playback.
7. Return to the CRM app when you're ready to interact directly with the content.

Troubleshooting

If you don't see media controls in your notification tray, try the following:

• Confirm your CRM app is updated to version 26.03.210 or later.
• Ensure media is actively playing within the app before checking the notification tray.
• Verify that the content type supports notification controls.
• Check that notifications are enabled for the CRM app in your device settings.
• Look for any battery or background playback restrictions on your device that might affect this feature.
• Close and reopen the app, then start playback again.
• Restart your device if controls still do not appear.

Frequently Asked Questions

Do I need to update the app to use these controls?

Yes, you must update to version 26.03.210 or later on iOS or Android.

Can I pause and resume without reopening the app?

Yes, once supported media is playing, you can pause or resume directly from the notification tray.

Can I skip media from the notification tray?

Yes, skip controls are available, though their behavior may depend on the media type and your device.

Why don't I see media controls?

Check your app version, ensure media is playing, confirm notifications are enabled, and verify content support.

Are these the same as push notifications?

No. Notification tray media controls manage active playback, while push notifications alert you to new messages, comments, or updates.