View Appointments in Your Preferred Timezone on the Mobile App
About Viewing Appointments in Your Preferred Timezone
Your CRM mobile app allows you to customize how appointment times are displayed by setting a personal timezone preference. This feature lets you view appointments in your own timezone, the business timezone, or a custom timezone of your choice, without affecting when clients can book appointments or how scheduling rules are applied. It is especially useful for teams operating across different regions, helping to minimize confusion and streamline appointment management on the go.
Key Benefits
- View appointments in the timezone that suits your schedule best.
- Eliminate the need for manual time conversions when coordinating across time zones.
- Each user can set their own preference independently.
- Appointment times appear consistently across supported screens in the mobile app.
- Your booking availability and client scheduling remain unchanged.
- Your preference syncs across devices where you are logged into the app.
Where the Timezone Preference Applies
Your selected timezone preference affects how appointment times are shown in various parts of the mobile app, including:
- Calendar views (such as weekly or monthly grids)
- Appointment lists
- Appointment details and editor
- Contact appointment records
- Message activity scheduler (where available)
Important Notes on Timezone Behavior
This setting only changes how appointment times are displayed to you. It does not alter:
- When clients are able to book appointments
- Calendar availability windows
- Scheduling rules or confirmation logic
- How appointment times appear to other users or on client-facing booking pages
For example, if your business is in New York and you are in Los Angeles, you can set your view to Pacific Time without impacting what clients see or when they can schedule.
How to Set Your Preferred Timezone
Step 1: Access Calendar Settings
In the CRM web app, navigate to the Calendars section from the left sidebar. Click the gear icon at the top to open Calendar Settings.
Step 2: Navigate to Preferences
In Calendar Settings, select the Preferences tab. Then choose the My preference sub-tab (not Account preference).
Step 3: Select Your Timezone
Locate the View appointments in setting. Open the dropdown and choose from:
- User timezone: Your personal account timezone
- Business timezone: The timezone set for the sub-account
- Custom: A specific timezone you select
If you select Custom, search for and choose your desired timezone. Click Save preferences to confirm.
Step 4: Verify in the Mobile App
Open the Calendar in the mobile app. Your appointments will now display in the selected timezone, with the timezone abbreviation shown next to each time. Open an appointment to confirm the details reflect your chosen timezone.
Troubleshooting
If you do not see the View appointments in setting under the My preference tab, it may not be available for your account. This feature requires the newer calendar experience. If only an Account preference tab is visible, the setting is not present.