Create a Custom Audio File for Voicemail and Voicemail Drops
What Is a Custom Voicemail?
Your CRM includes pre-recorded messages and text-to-speech capabilities, but you can also upload your own audio files for use as voicemail greetings or voicemail drops. A voicemail drop is when your system leaves a message in a contact's voicemail box, often used for customer outreach.
Recording Audio Online
To create a custom audio file, you can use an online recording tool. Search for "record MP3 online" to find services that let you record directly from your browser. Some popular options include Rev Online Voice Recorder and RecordMP3Online.
Adjusting Audio Quality Online
For compatibility with all phone carriers, your audio file must meet specific quality standards. Use an online audio converter to adjust your file. Search for "online audio converter" and select a service like Online Audio Converter or OnlineAudioConverter.com. Choose the smallest or economy setting, typically 64 kbps, to ensure broad compatibility.
Using Desktop Audio Applications
Desktop applications offer more control over recording and conversion. Options include Audacity, LAME, and OBS. These tools allow you to fine-tune audio settings before uploading to your CRM.
How to Use Audacity for Voicemail Audio
Follow these steps to prepare your audio file in Audacity:
- Drag and drop your audio file into Audacity.
- In the bottom left, lower the project rate to 8000 Hz.
- Go to Tracks > Resample, set the rate to 8000 Hz, and click OK.
- Select File > Export Audio, name your file, and choose "Other uncompressed files" as the format.
- In the options, set Header to WAV and Encoding to U-Law, then click OK and save your file.
Once your audio file is ready, you can upload it in your CRM to use as a voicemail or in voicemail drops.