India Phone Numbers & Voice Calling
Overview
You can now purchase and manage local India phone numbers directly within your CRM to establish a local presence and improve customer engagement. This feature is currently in Beta, allowing businesses operating in or targeting India to use local numbers for voice calling and WhatsApp messaging.
Benefits
- Local Presence: Increase customer trust and answer rates by calling from a familiar local number.
- Flexibility: Manage India phone numbers at the sub-account level for scalable operations.
- Infrastructure: The CRM’s telephony infrastructure now supports additional regions and providers.
Prerequisites
Before purchasing an India phone number, ensure each sub-account meets these requirements:
- Business operates in or targets India
- Valid Certificate of Incorporation (or equivalent business registration)
- Valid GST Registration Certificate
- Active CRM Phone System
Compliance verification is performed at the sub-account level, and each must satisfy all regulatory requirements independently.
Pricing
- Outbound Calling: $0.0075 per minute
- Inbound Calling (Local): $0.0075 per minute
- Local Number Rental: $4 per month
Note: Pricing is subject to change.
Calling Restrictions
India phone numbers can only place outbound calls to destinations within India due to regulatory restrictions. International outbound calls will fail. Inbound calls from international numbers are generally supported, depending on carrier routing capabilities.
Messaging Support
SMS and MMS messaging are not currently supported for India phone numbers. However, voice calling and WhatsApp messaging (where configured and eligible) are available.
WhatsApp Support
India phone numbers can be used for WhatsApp Business Messaging if they meet Meta’s eligibility requirements. To enable WhatsApp:
- Purchase an India phone number through the CRM’s Phone System settings.
- Complete the regulatory verification process for the number.
- Finish WhatsApp onboarding and approval.
Number Migration Restrictions
India phone numbers can only be transferred to accounts registered in India. Transfers to agencies or sub-accounts outside India are not permitted to comply with local regulations.
Available Number Types
Local India phone numbers are currently supported. Mobile numbers are planned for a future release.
Regulatory Compliance
All restrictions and requirements are mandated by Indian government regulations. Non-compliance may prevent regulatory approval, number purchases, transfers, or successful call completion.
How to Activate
Step 1: Create a Regulatory Bundle
Navigate to Settings → Phone System → Regulatory Bundle → Create. Select India as the country and Local as the number type. Enter a bundle name and upload:
- Certificate of Incorporation (or equivalent)
- GST Registration Certificate
Click Update Document and submit for review. Note: Regulatory Bundles are only supported for accounts using the CRM Phone System.
Step 2: Purchase an India Phone Number
After Regulatory Bundle approval, go to Settings → Phone System → Phone Numbers. Click Add Number, select India, and complete the purchase process.