KYC Verification Best Practices

Overview

KYC (Know Your Customer) verification is a critical process for confirming user identities, helping to maintain security and compliance within the CRM. This article outlines best practices for completing your verification, highlights common errors to avoid, and explains how you can initiate the process at any time.

Accessing KYC Verification

You are not required to wait for a phone number application to begin your KYC verification. You can start the process manually from your sub-account settings, allowing you to get verified in advance and prevent delays when you need to port a number or set up new phone services.

How to Start Verification

To access the KYC verification process, follow this path in your CRM:

1. Go to Sub-account Settings.
2. Select Phone System.
3. Click on Additional Settings.
4. Choose KYC Verification.
5. Click Complete Verification to begin.

Pro Tip: Completing verification early ensures you experience no delays when you are ready to port a number.

Best Practices for KYC Verification

Limit of 10 Attempts

Each user has a maximum of 10 attempts to successfully complete their verification. It is essential to review your information and documents carefully before each submission. Repeated failures may lead to processing delays or a temporary block from retrying.

Tip: Make sure your ID photo is clear, uncropped, and that all details match your account registration information exactly.

Avoid "Session Expired" Errors

A "Session Expired" message usually appears if you close the browser or navigate away before finishing the verification. To prevent this, remain on the verification page and do not close, refresh, or leave the browser tab until the process is fully complete. If a session expires, your status will show as "Pending" and the system may take up to 24 hours to update automatically.

If the "Pending" status remains beyond 24 hours, please submit a support ticket so our team can investigate and reset your session if needed.

Use Documents from Your Country of Residence

You must upload an identification document that was issued by the country where you currently live. Submitting a document from a different country may cause the verification to fail or require additional review.

Acceptable documents typically include:

• Passport
• National ID card
• Driver's license (if issued locally)

Note: The specific documents accepted can vary by country.

Do Not Use Electronic Replicas of ID Cards

Electronic copies of identification, such as screenshots, scanned images, or photos of an ID displayed on another screen, are not accepted. You must upload a photo of the original, physical ID card to ensure authenticity and avoid delays or rejection.

Additional Tips for a Smooth Experience

• Take photos of your documents in a well-lit area to ensure they are clear and legible. Avoid glare, blur, or cutting off the edges of the ID.
• Double-check that your full name and date of birth match the details in your CRM account precisely.
• Only use a valid, unexpired identification card.
• Ensure you have a stable internet connection and enough time to complete the verification in one continuous session.

Heads Up: Once you start the verification, keep the browser tab open until you finish. Refreshing or closing the tab will interrupt the session and force you to start over.

Frequently Asked Questions

Can I start KYC verification without applying for a phone number?

Yes. You can initiate KYC verification at any time by navigating to Sub-account Settings → Phone System → Additional Settings → KYC Verification → Complete Verification. This allows you to get verified early.

What happens if I fail a verification attempt?

You have 10 total attempts. Each failed submission uses one attempt. If you fail, review the reason and try again with corrected information. If you use all 10 attempts, you may be temporarily restricted and should contact support.

How long does verification take after I submit?

Verification is typically completed within 24 hours. If your session expired or an error occurred, it may take longer. If your status is still "Pending" after 24 hours, submit a support ticket for help.

Do I need to reverify if I move to a different country?

If you relocate, you may need to complete verification again using a document from your new country of residence. Contact support for guidance, as requirements depend on your location and local regulations.

Can I use a passport from a different country than where I'm based?

No. Your identification document must be issued by the country you currently live in. Using a document from another country may cause verification to fail or require extra review steps.

What should I do if I get a "Session Expired" error?

This error indicates your session was interrupted. Your status will be "Pending" and should update automatically within about 24 hours. For future attempts, do not close or leave the tab during the process. If the problem continues past 24 hours, submit a support ticket.

You're All Set

By following these best practices and verifying early, you can ensure a secure and efficient process, making you ready to port or register phone numbers without delay.