Phone System Pricing & Billing Guide

Overview

This guide explains the complete pricing structure for the CRM's built-in Phone System. It covers costs for phone number rental, SMS and MMS messaging, voice calls, carrier pass-through fees, and A2P registration. All pricing is based on standard carrier rates and is billed in US dollars. For country-specific details, refer to the pricing PDFs available at the end of this article.

Phone Numbers

Phone numbers are billed on a monthly basis. For the United States and Canada, the rates are as follows:

• Local Numbers: $1.15 per month
• Toll-Free Numbers: $2.15 per month

For numbers in other countries, consult the attached country-specific pricing documents.

Messaging — SMS & MMS

SMS Pricing

SMS messages are charged per segment. Rates for the US and Canada are:

• Outbound: $0.00747 per segment
• Inbound: $0.00747 per segment

These rates reflect a discount from the standard list price.

MMS Pricing

MMS messages are also billed per segment. Sample rates include:

• US Outbound: $0.0220; Inbound: $0.0165 (local) or $0.0200 (toll-free)
• Canada Outbound: $0.0220; Inbound: $0.0165 (local) or $0.0200 (toll-free)
• Australia: $0.3500 for both outbound and inbound

Refer to the dedicated guide on calculating SMS and MMS costs for segment details.

Carrier Fees

Additional fees may be applied by the recipient's mobile carrier. These vary by carrier and message type. Common examples include:

• AT&T: $0.0035 for SMS, $0.0090 for MMS
• T-Mobile: $0.0045 outbound SMS, $0.0025 inbound SMS, $0.0100 for MMS
• Verizon: $0.0045 outbound SMS, $0.0070 inbound SMS, $0.0070 outbound MMS

Voice Calls

Voice calls are charged per minute, with billing in full minutes (partial minutes round up).

Outbound Calls

Total cost for US and Canada outbound calls: $0.0180 per minute, which includes a discounted carrier rate and a platform usage fee.

Inbound Calls

Inbound calls to your CRM number are billed for both the incoming leg and the forwarded leg to your device.

• Standard inbound (answered on web, mobile, or deskphone): $0.0129 per minute
• Inbound forwarded to a US number: $0.02 per minute
• Forwarding to international numbers uses international carrier rates

Calls to regions like Alaska and Yukon Territory follow special regional pricing.

Additional Voice Services

Optional features incur extra charges:

• Call Recording: $0.0025 per minute
• Recording Storage: $0.0005 per minute per month
• Transcription: $0.024 per minute
• Answering Machine Detection: $0.0075 per call
• Conference Calls: $0.0018 to $0.0040 per participant per minute (varies by region)
• Text-to-Speech: $0.00084 per 100 characters

A2P Pricing

Fees for A2P 10DLC registration include one-time registration and monthly campaign costs:

• Sole Proprietor: Up to $23.475 one-time fee; monthly campaign up to $2.10
• Low Volume: Up to $23.475 one-time fee; monthly campaign $1.50 to $10.50
• High Volume: $68.625 one-time fee; monthly campaign $10.50

A $3 non-refundable Fast Track fee can expedite review. Note that submitting a campaign starts billing for both fees, regardless of approval. Delete campaigns to stop monthly charges. Resubmissions are free.

Pass-Through Charges & Re-billing

A 5% markup is applied to certain pass-through charges at the location level. This includes A2P fees, SMS/MMS carrier fees, Verified Caller ID, and RCS messaging fees.

If your agency has re-billing enabled, your configured markup is applied on top of the 5% location markup. If re-billing is disabled, only the 5% markup is added.

Re-billing settings are managed in the agency view under reselling options.

Frequently Asked Questions

For detailed segment calculations, international rates, or specific carrier fees, please review the attached country-specific PDF documents or contact support.