Troubleshooting SaaS Mode Sub-Account Creation Issues

Why Isn't My SaaS Mode Order Form Creating a New Sub-Account?

If you've set up a two-step order form linked to a SaaS Mode plan, but a completed sale does not generate a new sub-account, the most common cause is the use of test-mode Stripe API keys.

Requirements for SaaS Mode to Function Correctly

For the automated sub-account creation process to work, the following conditions must be met:

• Shared Stripe Account: The sub-account where you build the sales page and the main agency account must be integrated with the exact same Stripe account.
• Live API Keys: Both the sub-account and the agency account must be configured to use live Stripe API keys, not test keys.

Steps to Resolve the Issue

To fix this, ensure your Stripe integration is correctly set up with live keys. For instructions on finding your Stripe API keys, please consult the official Stripe documentation.

Additionally, when testing the order process, you must use a valid, live credit card. After your test is complete, you can issue a refund for the transaction directly within your Stripe dashboard.