Monitoring Access and Activity Logs in Your Website

Understanding Access and Activity Logs

Your CRM includes powerful logging features for your website, providing detailed records of user actions and site traffic. These logs are essential for maintaining security, troubleshooting issues, and ensuring transparency across your site management.

Activity Logs

What Are Activity Logs?

Activity Logs provide a chronological record of actions performed by users within your website's management interface. Each entry captures key details to help you track changes and user behavior.

Information Captured in Activity Logs

• User Identification: The username of the person who performed the action.
• Timestamp: The exact date and time when the action occurred.
• Action Status: Whether the action completed successfully or resulted in an error.

How to Use Activity Logs

To view Activity Logs for your website:

1. From your main CRM dashboard, navigate to the section for managing your website.
2. In the submenu, select Activity Logs.
3. If prompted, enable logging for your site.
4. Choose a time range to filter the displayed logs.

Note that logs will begin appearing only after you have enabled them and the selected time period has passed.

Access Logs

What Are Access Logs?

Access Logs record every request made to your website's server. This helps you analyze traffic patterns, identify visitors, and monitor site performance.

Information Captured in Access Logs

• Requested URL: The specific page or resource that was accessed.
• Client IP Address: The IP address where the request originated.
• Timestamp: The precise time the request was made.
• HTTP Status Code: The server's response code (e.g., 200 for success, 404 for not found).
• Response Size: The amount of data sent back to the visitor.

How to Use Access Logs

To review Access Logs:

1. Go to your website management area from the CRM dashboard.
2. Select Analytics, then choose the Visitors Report.
3. Scroll to the bottom of the report to find the Access Logs section.

Audit Logs

What Are Audit Logs?

Audit Logs integrate your website activity with the broader CRM platform, creating a comprehensive trail of significant user actions. This is particularly useful for tracking important administrative events.

Information Captured in Audit Logs

Audit Logs help you trace critical actions back to specific users, such as:

• Website purchases
• Account unsubscribes
• Site creation
• Site deletion

How to Use Audit Logs

To access the Audit Logs:

1. From the left-side menu in your CRM, navigate to the Subaccount Settings.
2. Scroll to the bottom of the settings page.
3. Select Audit Logs to view the integrated activity history.

Troubleshooting and Best Practices

Common Issues and Solutions

• Logs Not Appearing: Verify that your user account has the necessary permissions to view logging data.
• Suspicious Activity Detected: If you notice unusual entries, immediately change your passwords and review your server access controls.
• High Error Rates: Use the logs to identify patterns of failed requests, which may indicate issues with specific plugins or configuration settings.