Releasing a Domain Purchased Through CRM After Account Cancellation

Overview

If you purchased a domain directly through the CRM platform and have since cancelled your account, you will no longer be able to manage that domain from within the system. This article explains how to formally request assistance from Support to release or transfer the domain to another provider.

When to Use the Release Request Form

You should use the dedicated domain release request form only in the following specific situation:

• Your CRM account has been cancelled or is no longer accessible.
• The domain in question was purchased directly through the CRM platform.
• You need to regain control of the domain to transfer it elsewhere or manage its DNS settings.

Important: Do not use this form if your account is still active. For active accounts, you should manage your domains by navigating to Subaccount > Settings > Domains > Purchased Domains.

How to Submit a Request

To request the release of your domain, you will need to submit a request through a specific web form. The process is straightforward:

1. Navigate to the Domain Release Request Form. (A specific URL is required; you will need to obtain this from your CRM documentation or support resources).
2. Fill out all required fields. You will typically need to provide:
   • Your contact information (email address).
   • The name of the domain you wish to release.
   • Any available details about your cancelled account, such as the associated agency name or sub-account name.
3. Provide a clear description of your request in the details section.
4. Submit the form.

What Happens After Submission

Submitting the form creates a support ticket that is routed to the specialized team handling these requests. It does not result in an automatic or instant release of your domain.

After you submit the request:

• A support agent will review the details you provided.
• They may need to verify your identity and your ownership of the domain and the associated account.
• If additional information is required, they will contact you via the email address you provided.
• Once verification is complete, the support team will proceed with the steps necessary to release the domain to you.

Frequently Asked Questions

Can I use this form for a domain I bought from another company (like GoDaddy or Google)?

No. This process is exclusively for domains that were purchased directly through the CRM platform. For domains registered with a third-party provider, you must manage them through that provider's website.

Does this instantly transfer my domain to a new registrar?

No. Submitting the form only initiates a review by the support team. The actual release or transfer process will be handled by support after they verify your request.

What if I registered the domain for multiple years?

The length of your domain registration does not affect your ability to submit a release request. As long as the domain was purchased through the CRM and your account is cancelled, you can use the form.

Is this the same as the Cloudflare transfer process?

No. Transferring a domain to Cloudflare is a specific, separate workflow. The release request form is for the broader purpose of regaining control of a domain when you cannot access your CRM account.

What information is most helpful to include?

To help support locate your account quickly, provide as much accurate information as possible, especially the exact domain name and the primary email address associated with your cancelled CRM account.