Workflow Action - Google My Business (GMB)

Overview

The Google My Business (GMB) action enables you to send messages directly to contacts through Google My Business messaging. This feature provides a streamlined way to engage with customers using personalized and interactive messages.

Action Name

GMB (Google My Business)

Action Description

This action sends a message to a contact via Google My Business messaging. It supports the inclusion of custom values and trigger links, allowing for tailored and dynamic communication.

Action Details

Fields

Action Name: The name assigned to this action. The default is "GMB". This field is mandatory.

Message: The content of the message to be sent. You can include plain text, custom values, and trigger links. This field is mandatory.

How to Configure

Action Name: Enter a descriptive name for the action. If left unchanged, it defaults to "GMB".

Message: Type your message in the provided text box. To enhance your message:

• Custom Values: Click the {} icon to insert dynamic data, such as contact details or appointment information.
• Trigger Links: Use the link icon to add predefined, clickable links from the available list.

Example

To implement the GMB action, configure a workflow with a relevant trigger, such as "Appointment Reminder". For the action, craft a message like:

"Hello {{contact.name}}, this is a reminder for your upcoming appointment on {{appointment.date}}. If you have any questions, please let us know!"

Use the {} icon to insert custom values like the contact's name and appointment date. This setup ensures each contact receives a personalized reminder via Google My Business, enhancing engagement and communication efficiency.