How to Provide Feedback on Ask AI Responses

About Ask AI Feedback

Your feedback on Ask AI responses helps improve the system's accuracy and usefulness. When you rate answers with a thumbs up or thumbs down, you provide valuable information that helps the CRM understand which responses are helpful and which need refinement. This article explains how to provide feedback, when to use each rating option, and how to make your feedback most effective.

How to Rate an Ask AI Response

You can provide feedback directly within any Ask AI conversation. After receiving a response from Ask AI, you'll see thumbs up and thumbs down icons. Simply click the appropriate icon to rate the answer.

• Thumbs Up: Use when the response was helpful, accurate, and met your expectations
• Thumbs Down: Use when the response missed the mark or needs improvement

Providing Detailed Feedback

When you select a thumbs down rating, you may be prompted to provide more specific feedback. This helps the system understand exactly what went wrong with the response.

Selecting Reasons

After choosing thumbs down, you can select one or more reasons that explain why the response wasn't helpful. Common reason options include:

• Response was inaccurate
• Did not follow instructions
• Missed important context
• Was off-topic
• Used wrong tone
• Was too vague or incomplete

Adding Comments

You can also add an optional comment to provide additional context. Specific, constructive comments are most helpful for improving the system.

Helpful comments: "The response ignored my request for a professional tone" or "The steps were missing the setup instructions I needed"

Less helpful comments: "Bad" or "Wrong"

Understanding What Gets Rated

Your rating applies to the complete Ask AI response, which may include:

• Written text
• Structured content like tables or cards
• Diagrams or visual elements
• Any artifacts generated as part of the answer

Even if a response contains multiple elements, your single rating covers the entire answer as a complete package.

Managing Your Feedback

You can update or clear your feedback at any time. If you change your mind about a rating:

1. Return to the Ask AI response you previously rated
2. Click the opposite rating icon to change your feedback
3. Or click the same icon again to clear your rating entirely

Only your most recent rating will be saved by the system.

Best Practices for Effective Feedback

To make your feedback as helpful as possible:

• Be specific about what worked or didn't work
• Focus on the content and accuracy of the response
• Provide context when something is missing or incorrect
• Rate responses soon after receiving them while the context is fresh
• Use the reason options to categorize the type of issue