Connect Your Google Calendar to the CRM
About Google Calendar Integration
Integrating your Google Calendar with the CRM allows for smooth two-way synchronization of events and appointments. This connection helps manage availability, prevent scheduling conflicts, and keep your calendar updated across both platforms in real time.
Benefits of Connecting Google Calendar
- Events created in either platform sync automatically to the other.
- Prevent double bookings by using conflict calendars.
- Each user can connect their personal calendar for individualized scheduling.
- If the connection is temporarily lost, appointments sync automatically once reconnected.
- Switching or adding a calendar triggers a resync of upcoming events.
Before You Begin
Ensure you have:
- A valid Google account.
- Access to calendar settings in your CRM user profile.
- The calendar you intend to connect should not have conflicting sharing permissions.
Note: Calendar integrations are set up per user, not at the company level. Each team member should connect their own Google Calendar.
How to Connect Google Calendar
Step 1: Open Calendar Connections
In your sub-account, use the left navigation to select Calendars. Click Calendar Settings in the upper right, then go to the Connections tab. Click + Add New to start.
Step 2: Authenticate with Google
Click Connect next to Google Calendar. Choose the Google account you wish to use and grant all requested permissions, including calendar read/write access and profile/email information.
Important: Full calendar access is required for proper syncing. If permissions are only partially granted during setup, syncing may fail. You can check for permission warnings under Settings → Integrations → Google and use Reconnect to add any missing permissions.
Frequently Asked Questions
Why isn’t my calendar syncing?
Check for missing permissions under Settings → Integrations → Google. Use Reconnect if needed.
I don’t see my Google Calendar—what should I do?
Make sure you’re logged into the correct Google account. Log out of all accounts and reconnect with the right one.
What causes sync to break?
Common reasons include expired authentication tokens, deleted calendars, or revoked permissions.
What if a connected calendar was deleted?
An error banner may appear with a Fix This option. Use it to view and remove deleted calendar connections, then reconnect or choose an active calendar.
Can one calendar be used by multiple users?
No, each user must connect their own Google Calendar for personalized sync.
Can I sync multiple Google Calendars?
Yes. You can set one as the primary booking calendar and others as conflict calendars to avoid double bookings.
Do I need a specific type of Google account?
No, both personal Gmail and Google Workspace accounts are supported.