How to Verify Your Phone Number for WhatsApp Business in the CRM

To begin sending and receiving messages through the integrated WhatsApp Business feature, you must first verify your business phone number. This process confirms ownership and links your account correctly. Follow the steps below to complete the verification.

Steps to Verify Your Phone Number

1. Access WhatsApp Settings: Navigate to your CRM settings and select the WhatsApp section.
2. Start the Verification Process: Click on the option labeled Verify Phone Number.
3. Choose Your OTP Delivery Method: Select whether you prefer to receive the one-time password (OTP) via a text message (SMS) or an automated phone call.
4. Complete Verification: Enter the OTP you receive into the prompt. Once the code is accepted, your phone number will be successfully verified and ready for use.

Frequently Asked Questions

Why is phone number verification required?

Verifying your phone number is essential to activate the WhatsApp Business functionality within the CRM. It confirms your identity and ensures you can send and receive messages through the platform.

What should I do if I don't receive the OTP?

First, confirm that the phone number you entered is correct. Check your mobile network connection for any issues that might delay the message. If you do not receive the code, use the option to request a new one. Restarting your phone can also help resolve reception problems.

Can I use an email address for verification instead?

No, the verification process for WhatsApp Business requires a phone number and is completed exclusively via SMS or a voice call.

How long does verification take?

Verification is typically instantaneous, but it may take a few minutes depending on your mobile carrier and network conditions.

What happens after my number is verified?

Once verified, you can immediately start using the WhatsApp Business features in the CRM to communicate with contacts.

Can I use the same number for both WhatsApp Business and the standard WhatsApp Messenger app?

No, a single phone number can only be active on one platform at a time. If you wish to switch from the standard app to the Business account in the CRM, you will need to verify the number again on the new platform.

What if the verification process fails?

Ensure the phone number is entered without errors and that you have a stable internet connection. If it continues to fail, try requesting the OTP again.