Send WhatsApp Voice Notes
Send voice notes to your customers directly from the CRM to make your conversations faster and more personal.
How to Send a Voice Note
- When prompted by your browser, allow microphone access. This is required to record voice notes.
- Navigate to Conversations > WhatsApp > Voice Note.
- Record your audio message.
- Send the voice note to the customer.
Note: Voice notes can be up to 10 minutes long.
When to Use Voice Notes
Voice notes can make your customer interactions more engaging and effective. Here are a few ways to use them:
- Customer Support: Explain complex issues quickly with a friendly, personal voice message.
- Order Confirmations: Add a human touch by confirming orders with a warm, recorded message.
- Appointment Reminders: Help customers remember important dates with a clear, audible reminder.
- Promotions: Share special offers with enthusiasm to capture attention and drive action.
- Feedback Requests: Ask for feedback in a personal way to show customers you value their opinion.
Frequently Asked Questions
How long can a voice note be?
Voice notes can be up to 10 minutes long, giving you plenty of time to share detailed information.
Can I send a voice note if there’s no active conversation?
No, you can only send voice notes within an open service conversation with a customer. This ensures your messages are relevant and timely.
How can I personalize voice notes?
Use the customer’s name and tailor your message to their specific situation or needs. A personal approach helps build stronger relationships.