Enhance Your Website with New Review Widgets and AI Summaries

Introduction to Enhanced Review Widgets

The CRM's reputation management tools have been upgraded with new ways to display customer testimonials. You can now use new widget types, gain complete control over AI-generated summaries, and apply advanced visual styling. These updates provide greater flexibility to showcase customer feedback in a way that builds trust and aligns with your brand's look and feel, all without needing to write any code.

What's New with Review Widgets?

The system now offers two new widget formats alongside a more powerful customization suite. You can create a subtle floating badge that cycles through reviews or a focused slider that highlights one testimonial at a time. Furthermore, the AI that creates summaries from longer reviews is now fully configurable, allowing you to choose the summary's length, format, and placement. All visual elements, from colors to button styles, can be tailored to match your brand using an intuitive style editor.

Floating Badge Widget

The Floating Badge Widget is a compact, always-visible element that displays a rotating selection of your best reviews. It's designed to provide continuous social proof without occupying significant space on your webpage.

• You can position the badge in any corner of your site (top/bottom, left/right).
• Set how frequently the displayed review changes.
• It offers a discreet way to keep positive feedback in front of visitors.

Slider Widget

The Slider Widget presents reviews one at a time in a smooth carousel format. This is ideal for narrower page sections or when you want to draw focused attention to individual customer stories.

• It displays a single testimonial per slide for maximum impact.
• You control the timing for automatic slide transitions.
• Well-suited for sidebars, hero sections, or dedicated testimonial areas.

Configurable AI Review Summaries

You now have full authority over how the CRM's AI condenses longer reviews into digestible summaries. This helps visitors quickly grasp the key points of customer feedback.

• Choose your preferred summary type: a short (1-2 sentence) overview, a more detailed (3-4 sentence) version, or a list of action points in bullet format.
• Decide where the summary appears: at the top of the review widget or integrated within the review layout itself.
• By default, the AI summary is integrated within your chosen widget layout, but you can change this to a top placement if desired.

Using Templates and the Style Editor

Start your design by selecting a pre-made template from the library or build your own from scratch. The visual style editor lets you customize every aspect to match your branding.

• Quickly apply and switch between professional templates.
• Customize colors for backgrounds, text, buttons, and reviewer avatars.
• See all changes instantly in a real-time preview panel.
• No knowledge of CSS or assistance from a developer is required.

How to Create and Customize a New Widget

Follow these steps to build and publish your new review display.

1. Navigate to Reputation → Widgets in your CRM.
2. Select an existing template or choose to start with a blank design.
3. Choose your widget type: Floating Badge or Slider.
4. Configure the rotation interval (for Floating Badge) or slide interval (for Slider).
5. Select your preferred AI summary type and its placement.
6. Use the style editor to visually customize colors and other design elements.
7. Preview your widget in real time as you make changes.
8. Click Publish to activate the widget and make it available for your website.

Important Notes

• The new widgets are optimized for fast loading and smooth performance on all devices.
• Previous design inconsistencies have been resolved for a more reliable display.
• You can edit or update a published widget at any time; there is no need to create a new one from scratch.

Frequently Asked Questions

Can I use more than one widget on the same page?

Yes. You can add multiple widgets, such as both a Floating Badge and a Slider, to the same webpage to highlight reviews in different ways.

Do I need any coding knowledge to customize the widgets?

No. All styling and customization are handled through the visual editor; no coding skills are required.

Can I change the widget type after publishing it?

Yes. You can switch between widget types and update the design at any time after the widget is published.

Will AI summaries update if a review is edited?

Yes. The AI summaries will automatically update to reflect any changes made to the original review text.

Next Steps

• Create your first Floating Badge or Slider Widget and embed the code on your website.
• Experiment with different AI summary configurations to see which format resonates best with your audience.
• Use the style editor to customize your widget's appearance, ensuring it complements your overall brand identity and website design.