How to Manage Listing Suggestions
About the Suggestions Feature
The Suggestions feature in your CRM provides a central location to manage updates proposed by external platforms like Google Business Profile, Facebook, and Yelp. These platforms may suggest changes to your business information, such as operating hours, address, or contact details. This tool allows you to review each proposal and decide whether to accept or reject it, giving you full control over how your business appears online while ensuring information remains consistent across all directories.
Benefits of Using Suggestions
Using the Suggestions feature offers several key advantages for managing your online presence:
- Maintain accurate and consistent business information across multiple platforms.
- Quickly review and take action on updates submitted by publishers.
- Reduce the time spent on manual data entry and synchronization.
- Prevent incorrect or unauthorized changes from being published.
- Enhance brand credibility by ensuring customers see correct details.
How to Review and Manage Suggestions
Step 1: Access the Suggestions Interface
From the main navigation menu on the left, select Reputation. Then, click on Listings to open the listings dashboard. Inside the Listings section, click the Suggestions tab to view all pending updates.
Step 2: Evaluate and Act on Suggestions
The Suggestions interface displays a list of proposed changes from connected publishers. For each item, you can see the suggested value alongside your current listing data.
- To apply a change, click the Accept button (✓). The update will be saved to your listing and automatically synced to all connected publisher accounts.
- To decline a change, click the Reject button (X). The suggestion will be removed from the list.
Key Features of the Suggestions Interface
Centralized Management Hub
All suggestions from different platforms are collected into a single, organized view. This eliminates the need to log into multiple accounts to review potential updates.
Automatic Synchronization
When you accept a suggestion, the system immediately updates your master listing and pushes the change to all connected directories. This ensures your information is current wherever it appears.
Data Integrity Control
By manually approving each suggestion, you can verify the accuracy of the information before it goes live, protecting your brand from erroneous updates.
Frequently Asked Questions
What kind of information can publishers suggest?
Publishers may propose changes to business names, addresses, phone numbers, hours of operation, and other public-facing details.
What happens after I accept a suggestion?
The approved change is applied to your central listing profile and is automatically synced to all connected publisher accounts, such as Google, Facebook, and Yelp.
Can I reverse a rejected suggestion?
Rejected suggestions are removed from the list. If the same suggestion is submitted again by a publisher in the future, it will reappear for your review.
Are publisher suggestions always correct?
Not necessarily. It is important to review each suggestion, as the source data may be inaccurate or outdated.
Can I turn off the Suggestions feature?
You cannot disable the feature, but suggestions are never applied automatically. You retain full control and must manually approve every change.
How often are new suggestions received?
The system periodically checks for new submissions from publishers and adds them to the Suggestions Hub as they become available.
Is this feature compatible with the Uberall integration?
Yes, the Suggestions feature works with both Yext and Uberall integrations.