How to Use Entity History in Listings
What is Entity History in Listings?
Entity History is a comprehensive audit trail feature that logs every modification made to your listings within the CRM. Whether changes are made by users or automated processes, this tool records what was altered, who made the change, and exactly when it occurred. This provides complete transparency and is ideal for maintaining compliance and accountability.
Key Benefits of Entity History
Entity History offers several advantages for managing your listing data effectively:
- Maintain a complete historical record of all updates for each listing.
- Track modifications by specific users or system processes to ensure accountability.
- Support internal audits and compliance requirements with accurate, real-time records.
- Access logs directly through the CRM’s Audit Logs interface.
- Improve team collaboration with clear documentation of all data edits.
- Benefit from a modular design that supports future enhancements to the listings platform.
How to Access and Use Entity History
Follow these steps to view and navigate the Entity History for your listings:
- From your CRM dashboard, click Settings in the left sidebar.
- Within Settings, select Audit Logs.
- In the Module dropdown filter, choose Listings.
- Use the available filters to sort logs by entity ID, timestamp, or user.
- Click on a specific entity to see its full update timeline and detailed data changes.
Entity History Features Explained
Augmented Audit Details
Each log entry captures the user ID, timestamp, entity ID, and detailed before-and-after data values, providing a clear picture of exactly what was modified.
User Attribution
Changes are attributed to specific users via unique IDs, making it easy to identify who was responsible for each update.
Modular Architecture
The feature is built on a future-ready framework that allows for integration with upcoming listings enhancements and additional tracking capabilities.
Custom Audit Trail
Entity History tracks a broader range of listing actions beyond standard audit events, offering more comprehensive oversight.
Frequently Asked Questions
Can I export Entity History logs?
No, exporting Entity History logs through a public API is not currently supported.
Who can see these logs?
Only users with Audit Log access permissions can view Entity History.
Are deleted listings included?
Yes, deletions are tracked and include before-and-after state snapshots.
Can I see system-initiated changes?
Yes, changes triggered by automation or workflows are clearly labeled as system-initiated.