Tagging Courses in Community Posts and Comments

What Is Course Tagging?

Course tagging allows you to reference specific courses directly within community posts and comments. By typing a hashtag (#) and selecting a course from the searchable list, you can embed a clickable link to that course. This helps keep discussions focused and makes it easy for members to access relevant learning materials without leaving the conversation.

Benefits of Tagging Courses

Tagging courses offers several advantages for both community managers and members:

• Contextual Discovery: Members can discover courses exactly when they’re being discussed.
• Quick Navigation: Clicking a course tag takes users directly to the course page.
• Cleaner Posts: Replace long URLs with short, readable tags.
• Guided Learning: Recommend next steps or related courses without interrupting the flow of conversation.
• Familiar Interface: Uses the same hashtag-based tagging system available for other objects in your CRM.

How to Tag a Course

You can add course tags when creating a new post or when replying to an existing one.

Tagging in a New Post

1. Navigate to Memberships > Communities and log in to the desired group.
2. Click New Post to open the editor.
3. Type # to open the object picker.
4. Search for or scroll to find the course you want to tag.
5. Click the course to insert the tag. A course icon will appear next to the course name.
6. Finish writing your post and click Post.

Tagging in a Comment

1. Open the post you want to reply to and click Reply.
2. Type # to open the object picker.
3. Select the course you want to tag.
4. Add your comment and click Post.

How Members Use Tagged Courses

When a member clicks on a course tag, they are taken directly to the course page. What they see depends on the course’s access settings:

• If the member has access, they can view course details or the curriculum.
• If they don’t have access, they may be prompted to purchase or request access, depending on how the course is configured.

Frequently Asked Questions

Who can tag a course?

Any member who can create posts or comments in the community can tag courses. Access to view the course after clicking depends on the course’s settings.

Which courses appear in the picker?

The picker shows courses that are visible and accessible to the member based on your CRM’s settings. Clear course names and relevant search terms make courses easier to find.

Can I tag multiple courses in one post or comment?

Yes, you can tag as many courses as needed to guide members through a learning path or recommend multiple resources.

What if a member doesn’t have access to a tagged course?

They will be directed based on the course’s access model—for example, they may need to purchase or request access. The experience is determined by your course configuration.

Is course tagging available on mobile?

Yes, course tagging works anywhere the community post or comment editor supports the hashtag picker, including mobile devices.