Understanding Email Campaign Statuses
Overview
Monitor the delivery and performance of your email campaigns using status indicators within your CRM. Each type of campaign—Email Campaigns, Workflow Campaigns, and Bulk Action Campaigns—displays specific statuses to help you quickly determine if a campaign is in draft, active, sent, or completed state.
Email Campaign Statuses
Email Campaigns are manual one-time or recurring sends that you create and manage. The status reflects where the campaign is in its lifecycle.
Draft
The campaign is being created or edited and has not been sent. You can continue to adjust content or settings before scheduling.
Sent
The campaign has been successfully delivered to all recipients. Performance metrics are available for review under Statistics.
Failed
The campaign could not be sent due to an error, such as an invalid sender email or configuration issue. Review the setup before attempting to send again.
Archived
The campaign has been manually archived to remove it from the active view without deletion. It can be restored at any time.
All
Displays every campaign, regardless of its current status.
Workflow Campaign Statuses
Workflow Campaigns are automated email sequences triggered by workflow actions. Their statuses are simpler since they are managed through automation.
Draft
The workflow campaign has been created but is not yet active. You can still modify triggers, emails, or actions.
Published
The workflow campaign is live and running based on your configured triggers. Contacts entering the workflow will receive emails automatically.
All
Displays all workflow campaigns, including both draft and published ones.
Bulk Action Campaign Statuses
Bulk Action Campaigns send mass emails to a list of contacts instantly or in scheduled batches. Their statuses provide detailed insight into send progress.
Draft
The campaign setup is incomplete or waiting to be scheduled.
Queued
The campaign is lined up and waiting to be processed for sending.
Processing
The campaign is actively being sent to recipients.
Paused
The campaign has been temporarily stopped and can be resumed at any time.
Complete
The campaign has been successfully sent to all recipients.
Cancelled
The campaign was stopped before completion and will not send to remaining contacts.
All
Displays every bulk action campaign, regardless of status.
Frequently Asked Questions
Can I resend a campaign once it’s marked Complete or Sent?
Yes. You can duplicate the campaign and send it again to a new segment or list.
What’s the difference between Paused and Cancelled?
Paused campaigns can be resumed anytime. Cancelled campaigns are permanently stopped and cannot be resumed.
Can I change the status manually?
You can archive or delete campaigns, but other statuses update automatically based on system activity.
Can I restore an “Archived” campaign?
Yes. Navigate to Email Campaigns, use the Filters to select Archived, choose your campaign, and click Unarchive to return it to the active view.