Facebook Troubleshooting - Integration Issues
Facebook Troubleshooting: Integration Issues
If you're experiencing problems while integrating Facebook with your CRM, here are some common issues you might encounter:
- The integration process appears to hang with a continuous loading spinner after completing the steps.
- Clicking the "Connect" button for Facebook under Integrations redirects you to a broken or non-functional page.
- When mapping form fields, the expected forms from your Facebook Business Page do not appear.
Troubleshooting Steps
Try these steps to resolve common integration problems:
- Clear Browser Data: Clear your browser's cache and cookies, log out of the CRM, close the browser completely, then reopen it and attempt the integration again.
- Check Whitelabel Domain: Navigate to your Agency View, then go to Settings → Agency Settings. Review the value in the Whitelabel Domain field.
Ensure that your domain has been correctly whitelabeled to match the value entered in that field.
Also, verify the URL in your browser's address bar. If you’re accessing the CRM through a generic domain (like app.crm.com), you may need to use your custom whitelabel domain instead.
Log in via your custom domain (e.g., app.yourdomain.com) and attempt the Facebook integration again from there.
If these steps don’t resolve the issue, please contact our support team for further assistance.