Help Center

The CRM platform has been updated with significant accessibility improvements for the main top navigation bar and the side panel that provides help and support. These updates focus on integrating features like ARIA attributes, refined keyboard navigation, and better focus management to create a more reliable and inclusive experience for users who rely on assistive technologies such as screen readers and keyboard-only navigation.

Key Benefits of the Accessibility Improvements

These enhancements deliver core upgrades that ensure a smoother and more predictable interaction with the interface for all users.

Consistent compatibility with VoiceOver and other screen readers across the top navigation and help panel.
Improved keyboard navigation that allows users to access every interactive element.
Clear ARIA labels and roles for accurate interpretation by assistive tools.
Enhanced focus management that guides users logically through the interface.

The main navigation bar at the top of the screen has been refined to meet modern accessibility standards.

Resolved VoiceOver compatibility issues within the navigation.
Enhanced keyboard navigation support for seamless use without a mouse.
Added ARIA labels and roles to provide context for screen readers.
Improved focus management for elements within the top bar.
Updated the user switcher (including the 'login as' function) with accessible descriptions and cues.

Help and Support Panel Accessibility Overhaul

The side panel used for accessing help and support resources has undergone a comprehensive accessibility update.

Implemented semantic HTML and comprehensive ARIA attributes throughout the panel.
Enhanced keyboard navigation with clear focus indicators.
Added descriptive labels for all buttons and interactive elements.

Frequently Asked Questions

Do I need to enable these accessibility features in settings?

No. These improvements are applied at the platform level and are automatically active for all users.

Where can I get help if I encounter issues with these enhancements?

If you experience any difficulties with the new accessibility features, please contact our support team for assistance.

What is ARIA?

ARIA (Accessible Rich Internet Applications) is a technical specification consisting of HTML attributes. These attributes define roles, states, and properties for user interface elements, helping assistive technologies like screen readers to accurately interpret and announce dynamic content.

Accessibility Improvements for the Top Navigation and Help Panel