Tag Channels and Events in Community Posts

What are Channel and Event Tags?

Channel and event tags let you create clickable references to specific discussion areas and scheduled events directly within your community posts and comments. By typing the # symbol, you can select from available channels or events and insert them as inline links. These tags help guide members to relevant conversations, promote upcoming activities, and keep your community organized without needing to share long URLs or complicated instructions.

Benefits of Using Tags

Tagging enhances the community experience by creating seamless connections between conversations and their related destinations. Key advantages include:

• Faster navigation: Members can click tags to jump directly to channels or events instead of searching manually.
• Improved engagement: Direct members to ongoing discussions, upcoming events, or follow-up spaces with ease.
• Cleaner communication: Reduce clutter by replacing lengthy instructions with simple, inline tags.
• Permission-aware links: Users only see and can tag channels and events they have access to.
• Stronger calls-to-action: Guide members toward specific actions like joining an event or continuing a conversation in a dedicated channel.

Where You Can Use Tags

Channel and event tags are available anywhere community members create or engage with content, including:

• New community posts
• Comments on existing posts
• Supported text editors within the community

Use channel tags when you want to direct members to a specific topic area, and event tags when promoting or referencing a scheduled community event.

Permissions and Visibility

Tagging respects your community’s permission settings to maintain privacy and organization. The tag selection menu only displays channels and events that the current user has permission to view. If a channel or event doesn’t appear when you type #, it may be due to restricted access settings.

How to Add a Tag

Follow these steps to tag a channel or event in your community content:

1. Open your community and create a new post or comment.
2. Type # where you want to insert the tag.
3. Select the desired channel or event from the pop-up list.
4. Complete your message and save or publish it.

Once saved, the tag will appear as a clickable link. Members with access can click it to navigate directly to the tagged channel or event.

Best Practices

To make the most of tagging, keep these tips in mind:

• Tag channels to continue topic-specific discussions.
• Tag events to promote registrations or attendance.
• Keep tags relevant to your message’s context.
• Avoid overusing tags in a single post or comment.
• Use clear language around the tag so members understand why it’s included.
• Verify access permissions if members report issues clicking a tag.

Examples:

• “Share your thoughts in #Feedback after trying the new feature.”
• “Don’t forget to sign up for #MonthlyWorkshop by tomorrow.”
• “Welcome to the community! Introduce yourself in #NewMembers.”