Help Center

Understanding Voice AI Outbound Calling Compliance

Voice AI outbound calling enables businesses to connect with contacts using artificial intelligence to conduct phone conversations. To ensure responsible usage and protect both businesses and contacts, the CRM platform enforces specific compliance requirements for this feature. These rules help maintain appropriate calling practices while allowing businesses to scale their outreach efforts effectively.

Compliance Framework Overview

The compliance framework for Voice AI outbound calling consists of several key components designed to promote responsible usage. Businesses retain responsibility for obtaining proper consent from contacts, while the platform provides automated safeguards to prevent misuse.

Location Eligibility Requirements

Before a business location can use Voice AI outbound calling, it must meet specific eligibility criteria:

Outbound calling must be enabled for the location
The location must complete identity verification (KYC)
The location must remain within acceptable usage thresholds

The platform will automatically block outbound AI calling from locations that do not meet these requirements. If a location exceeds acceptable usage policies, outbound calling may be temporarily suspended.

Your business is responsible for ensuring proper consent before placing Voice AI outbound calls. This includes:

Confirming the contact has agreed to receive phone calls
Verifying consent for automated or AI voice calls where required by law
Ensuring the contact has not opted out or requested no calls
Checking that the contact is eligible to be called under applicable regulations

You should maintain processes to honor opt-out requests, do-not-call preferences, and any legal restrictions before initiating outbound calls.

Platform Safeguards and Limits

The CRM includes several automated safeguards to ensure responsible calling practices:

Call Volume Restrictions

Each eligible location can place up to 1,000 Voice AI calls per day
Calls can be placed at a maximum rate of 10 calls per minute per location
Each phone number can only be called once daily and up to 14 times within a 14-day period

Calling Time Restrictions

Calls are automatically scheduled to occur only between 8:00 AM and 8:00 PM based on the contact's local time zone. This ensures calls respect typical business hours and avoid disturbing contacts during early morning or late evening hours.

Geographic Restrictions

Voice AI outbound calling is limited to domestic numbers within the same country as your business location. International calling to other countries is not supported through this feature.

AI Disclaimer Configuration

When placing Voice AI outbound calls, the system includes a configured introduction that identifies the call as coming from an AI agent. This greeting provides transparency to contacts about the nature of the call and includes information about how they can opt out of future communications.

Enabling Voice AI Outbound Calling

To activate Voice AI outbound calling for your location, ensure you have completed the identity verification process and enabled outbound calling features. The platform will automatically apply the compliance safeguards once the feature is active.

Remember that while the CRM provides the tools for Voice AI outbound calling, your business remains responsible for complying with all applicable telemarketing laws and regulations in your jurisdiction.

Voice AI Outbound Calling Compliance Requirements