Why Won't My DNS Records Save in Squarespace?
Issue: DNS Records Not Saving in Squarespace
If you are attempting to add or edit DNS records for your domain within Squarespace and find that your changes are not saving, this is likely due to a known browser compatibility issue. Specifically, the Google Chrome browser may prevent DNS record changes from being saved correctly in the Squarespace interface.
Solution: Use a Different Browser
To resolve this issue, access your Squarespace domain and DNS settings using a browser other than Google Chrome. Supported browsers include Mozilla Firefox, Apple Safari, or Microsoft Edge.
Once you have opened Squarespace in a compatible browser, re-enter your DNS records and save your changes. The records should save successfully.
Note: After saving your DNS records in a supported browser, they will remain in place. You do not need to continue using that browser for future management.
Frequently Asked Questions
Why does this happen?
This is a limitation on the Squarespace side. Their platform does not fully support DNS record edits when made through the Google Chrome browser.
Which browsers are supported?
Firefox, Safari, and Microsoft Edge are all confirmed to work correctly for adding or editing DNS records in Squarespace.
Do I need to redo records I already tried to add in Chrome?
Yes. If your previous attempts in Chrome did not save, simply re-enter the same records in a supported browser.
Does this affect mobile Chrome?
This issue has primarily been reported on desktop versions of Chrome. If you encounter the same problem on mobile, try using a different browser or the Squarespace mobile app.
How can I verify my DNS records saved?
After saving, refresh your Squarespace DNS settings page to confirm the records appear. You can also use an external DNS lookup tool to check propagation after a short wait.
How long does DNS propagation take?
Propagation times vary. It can take from a few minutes up to 24-48 hours, depending on your domain's TTL (Time to Live) settings.