Pause Workflow Actions

What are Pause Workflow Actions?

Pause Workflow Actions is a feature that allows you to temporarily disable any individual action within a workflow without deleting it or disrupting its connections. This is useful for safely testing changes, debugging issues, or running A/B tests, as you can easily re-enable the action later.

Key Benefits of Pause Workflow Actions

This feature offers several advantages for managing your workflows:

• Non-Destructive Testing: Turn off steps to test variations without losing your original configuration or having to rewire connections.
• Works in Both Builders: The feature is available in both the Standard and Advanced workflow builders.
• Efficient Debugging: Quickly isolate problematic steps to identify and resolve issues faster.
• Safe Iteration: Modify and test workflow logic without affecting contacts currently moving through the live workflow.

How to Enable or Disable an Action

To pause a workflow action:

1. Open your workflow in either the Standard or Advanced builder.
2. Hover your cursor over the action (node) you wish to disable.
3. Click the enable/disable toggle (which appears as a pause icon) to turn the action off. The node will become greyed out and display a "Disabled" label.
4. To re-enable the action, hover over the disabled node and click the toggle again. It will return to its normal appearance.

Visual Indicators and Execution Behavior

When an action is disabled, its appearance and behavior change to provide clear feedback:

• Visual Cue: The node on the canvas appears dimmed or greyed out with a "Disabled" tag.
• Execution: During a workflow run, the CRM automatically skips any disabled actions. Contacts will not be processed by these steps.
• Downstream Logic: If a disabled action is the only path to subsequent actions, the workflow will skip it and continue executing any active, reachable steps that follow.

Frequently Asked Questions

Will contacts get stuck at a disabled action?

No. The CRM automatically bypasses disabled actions, and contacts will continue down any available active path in the workflow.

Can I disable an entire branch of a workflow?

Yes, you can disable each individual node within a branch. All disabled actions in that branch will be skipped during execution.

Is this the same as pausing an entire workflow on certain dates?

No. Pause Workflow Actions disables individual steps within a workflow. The "Pause Workflows on Certain Dates" feature halts the entire workflow from running for a specified date range.

What happens if I switch to the Standard Builder with disabled nodes present?

You will be prompted to either delete or re-enable the disabled nodes before the Standard Builder can load.

Do disabled actions count toward workflow execution limits?

No. Since they are skipped, disabled actions do not consume any execution credits.

Can I enable or disable multiple actions at once?

Currently, you must toggle the enable/disable state for each node individually. Bulk actions are not supported.

Are skipped actions recorded in the workflow logs?

Yes. The execution logs will mark any disabled actions as "Skipped," providing a clear record for your testing and review.