How to Use Address Auto-Complete in CRM Forms and Surveys
What is Address Auto-Complete?
Address Auto-Complete transforms the standard Address field in your CRM forms and surveys into an intelligent search tool. As users begin typing their address, the system provides real-time suggestions from a global database, automatically filling in all related fields like Street, City, State, Country, and Postal Code. This ensures your data collection is both fast and accurate.
Key Benefits
- Free & Unlimited: Available in all CRM accounts with no usage limits.
- Improved Data Accuracy: Validated addresses eliminate typing errors and ensure consistent formatting.
- Faster Submissions: Reduces effort for users, speeding up form completion.
- Higher Conversion Rates: A smoother experience encourages more form submissions.
- Better Reporting: Standardized addresses improve automation and segmentation accuracy.
How to Enable Address Auto-Complete
Add the Address Field
Navigate to Sites → Forms (or Surveys) and open the form builder. From the Form Elements panel, drag the Address field into your form layout. This field supports Auto-Complete functionality.
Access Address Field Settings
Click on the Address field to open the settings panel on the right. Here you can customize address behavior and enable auto-complete.
Enable Auto-Complete
In the settings panel, find the toggle labeled Auto-Complete Address and switch it ON. This activates the smart search functionality.
Make Address Selection Mandatory (Optional)
To ensure users only submit validated addresses, toggle Mandatory to Select Address in Search Bar to ON. If left OFF, users can enter an address manually.
Preview and Test
Click Preview at the top right to see the live form. Type a few characters into the Address field to view suggestions. Selecting one will auto-fill all address fields.
Save and Publish
After testing, click Save to apply your changes. Once published, visitors will benefit from fast, accurate address entry.
Frequently Asked Questions
Is Address Auto-Complete free?
Yes, it is completely free and unlimited for all CRM accounts.
Can users still type their address manually?
Yes, if the Auto-Complete toggle is disabled or if the mandatory selection setting is OFF.
Does it work globally?
Yes, it supports most countries and postal formats worldwide.
Do existing forms automatically get Auto-Complete?
No, you need to enable it manually for each form or survey.
What if a user doesn't select a suggestion?
If mandatory selection is ON, they must pick a suggestion. If OFF, they can type freely.
Does Auto-Complete overwrite existing contact data?
No, submissions follow your usual contact update rules and field mappings.