Where Is My Affiliate Payout?
If your affiliate portal shows a payment was made but you haven't received the funds, here are some common reasons and steps to resolve the issue.
Set Up Your Payment Account
You must set up a payment account to receive payouts. If you do not have an active CRM subscription, email affiliatepayments@CRM.com to request a setup link. If you have an active subscription, you can set up your payment account directly within your Affiliate Portal.
Check Your Commission Threshold
Payouts are only processed once you have earned more than $50 in commissions. Verify your current balance in the portal to ensure you have met this minimum requirement.
Payment Schedule and Processing Times
Payments are typically released between the 10th and 15th of each month. After release, it may take up to 5 business days for the funds to appear in your bank account. If you have completed all setup steps and still haven't received your payout by the 20th of the month, contact support for assistance.
Review Affiliate Policy Compliance
Ensure your promotional activities comply with the Affiliate Policy. Violations may result in suspended payments. If your payments are suspended due to policy issues, you will receive email notifications explaining the situation.
Incorrect Commission Amounts
If you have received a payout but the commission amount seems incorrect, please refer to the dedicated article on understanding commission calculations for further guidance.
Still Need Help?
If you continue to experience issues after reviewing these points, reach out to affiliatepayments@CRM.com for personalized support from our team.