How to Schedule Community Posts from Social Planner

Overview

Scheduling Community posts from the Social Planner lets you prepare and time your content for publication across your connected community channels. This feature centralizes your content strategy, allowing you to draft posts, add media, and set a publication schedule from a single dashboard. It's ideal for planning announcements, event reminders, or regular engagement content without needing to post manually at the moment of publication.

Key Benefits

Using the Social Planner for your community posts offers several advantages:

• Centralized Management: Plan and schedule all your social and community content from one location.
• Strategic Timing: Schedule posts to publish at the most effective times for your audience, helping to maximize visibility and engagement.
• Unified Overview: Monitor the status of all your posts—past, present, and scheduled—in a single interface for easy tracking and management.

How to Connect Community Groups

Before you can schedule posts, you must connect your community groups to the Social Planner.

1. Go to Marketing > Social Planner > Settings.
2. Click on Communities and then select Connect Community.
3. Choose the specific community groups you wish to use for scheduling.

Please note: Community groups are connected from within the specific sub-account you are using in the Social Planner.

How to Create and Schedule a Post

Follow these steps to create and schedule a post for your community channels.

1. From the Social Planner dashboard, click + New Post.
2. In the account selector, choose the connected community channel or channels where you want the post to appear. You can select multiple channels.
3. Compose your post. You can include text and attach media.
   • Supported Media: You can attach images or videos.
   • Image Limits: You can add up to 10 images, with a maximum file size of 10 MB per image.
   • Video Limits: You can add up to 10 videos, with a maximum file size of 1 GB and a minimum duration of 4 seconds per video.
4. Fill in the required fields, such as the Title and the User you want the post to be published as.
5. Once your post is ready, click the Post button and choose the Schedule Post option from the dropdown.
6. Select your desired date and time for publication, then confirm by clicking Schedule Post.

This process can also be used for CSV and other bulk posting types.

Managing Comments

You can view and respond to comments on your published community posts directly from the Social Planner interface. For detailed instructions, please refer to the separate article on managing comments.

Important Notes

• If you create new community channels or make changes to existing groups, these updates will not automatically appear in the Social Planner. You must manually re-sync your connections by navigating to Social Planner Settings > Communities.
• When composing a post, you can select the user account that will be shown as the publisher.
• You can set default users for new posts by going to Social Planner Settings > Communities and selecting your preferred default accounts.