Social Planner: In-App Notification Banner for Disconnected Accounts
Stay Alert to Keep Your Social Media Flowing
Your CRM includes a helpful notification system that alerts you immediately when any of your connected social media accounts become disconnected. These alerts appear directly within your CRM interface, ensuring you can quickly take action to restore connections and keep your scheduled content publishing without interruption.
Benefits of In-App Notification Banners
This feature provides several advantages for managing your social media presence:
- Instant Awareness: Receive immediate alerts when social accounts disconnect, reducing the risk of missed posts
- Multi-Channel Alerts: Get notified through both in-app banners and email notifications
- Platform-Specific Messaging: Clear messages identify exactly which platform and account needs attention
- Seamless Reconnection: Restore connections quickly without disrupting your workflow
- Proactive Management: Maintain consistent posting schedules by addressing disconnections promptly
How to Respond to Disconnected Account Alerts
Step 1: Connect Your Social Accounts
First, ensure your social accounts are properly connected. Navigate to Marketing → Social Planner and connect your desired social media platforms including Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, and YouTube.
Step 2: Monitor for Notification Banners
When an account becomes disconnected, a banner will appear at the top of your Social Planner, Launchpad, or Dashboard. The banner clearly indicates which specific account and platform require your attention with platform-specific messaging.
Step 3: Take Action to Reconnect
Click the "Re-integrate" button within the notification banner and complete the authentication process for the relevant social platform. You'll also receive email notifications about the disconnection, providing an additional reminder to take action.
Multi-Channel Alert System
The notification system ensures you're alerted through both in-app banners and email. In-app banners provide immediate visibility while you're working in the CRM, and email notifications serve as a backup alert when you're not actively using the platform.
Account Health Monitoring
Regularly monitoring your account connections helps maintain uninterrupted posting and preserves the integrity of your social media strategy. Make it a habit to check for notification banners and promptly reconnect any disconnected accounts to avoid content gaps.
Frequently Asked Questions
What causes social accounts to disconnect?
Disconnections typically occur due to expired authentication tokens, password changes, revoked permissions, or platform security updates.
Will scheduled posts be lost if an account disconnects?
Scheduled posts will not publish while an account is disconnected. Once you reconnect, posting resumes normally.
Which social platforms support these notifications?
The system supports notifications for Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, and YouTube.
How quickly will I be notified after a disconnection?
Notifications are sent in real time through both in-app banners and email as soon as a disconnection is detected.
Can other team members see these notifications?
Yes, all users with access to Social Planner will see the notification banners for disconnected accounts.